DeLonghi DE500P Dehumidifier Logo

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Posted on May 19, 2011
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Does not extract moisture. Fan runs and air flows through.

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  • Master 2,468 Answers
  • Posted on May 19, 2011
Anonymous
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The units low on refrigerant and needs a recharge,this happens a lot with these type of units

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0helpful
1answer

My dehumidifier model AD25GUSX runs fine but does not take the moisture out of the air anymore

Capacitor
If your dehumidifier is no longer pulling water from the air and you have verified that the ambient room temperature is above 65 degrees Fahrenheit, then the unit's compressor may not be running. The compressor is the pump that circulates the refrigerant through the evaporator to extract moisture from the air. There is a capacitor in the compressor circuit to help the compressor motor to start and if the capacitor has failed then the compressor won't run. If the compressor doesn't run or if the overload device continues to trip, then you may have a defective capacitor. An accurate diagnosis can be determined by a qualified person using special test equipment.
Overload
If your dehumidifier is no longer pulling water from the air and you have verified that the ambient room temperature is above 65 degrees Fahrenheit, then the unit's compressor may not be running. The compressor is the pump that circulates the refrigerant through the evaporator to extract moisture from the air. There is a device in the compressor circuit called an overload and it is used to protect the compressor motor from damage. If the overload has failed then the compressor won't start. If you have verified that the compressor doesn't run, then you can test the overload for continuity with a multi-meter. A common cause for the overload to fail is from operating the dehumidifier on long or undersized extension cords.
Fan Motor

If your dehumidifier is not making water and you have verified that the ambient temperature is above 65 degrees Fahrenheit, then you may have a faulty fan motor. For proper operation, a dehumidifier needs to have an adequate amount of air blowing across the evaporator coils to prevent frost or ice buildup. If you feel little or no air coming through the grille area and the filter is clean, then remove the cover and check the fan area. Inspect the coils to make sure that they are not restricted with lint or dirt and clean them if necessary. Make sure that the fan motor rotates freely and that the fan blade or blower wheel is firmly attached to the motor shaft. Using caution, operate the unit in a fan only mode and observe the fan motor. If it hums but does not rotate or only rotates slowly then it is defective and will need to be replaced. If the motor does not rotate and does not appear to make any sound, it may still be defective, but will require further testing by someone who is comfortable with using a multi-meter and working with live electrical circuits.
Electronic Control Board or PCB Assembly

If your dehumidifier is no longer pulling water from the air and you have verified that the ambient room temperature is above 65 degrees Fahrenheit, then the unit's compressor or fan motor may not be operating. The compressor is the pump that circulates the refrigerant through the evaporator, and the fan motor blows air across the evaporator coils to extract the moisture. On some modern dehumidifiers an electronic control board, often called the PCB, is used to control the compressor and fan motor. The control board has sensors connected to it that monitor the relative humidity and when the level is higher than the control setting, the control board will activate relays to turn on the compressor and fan motor. If you have an electronic control model and the compressor or the fan is not operating, then the electronic control may be at fault. A voltage test, using a multi-meter at the output relays, would be required to help in the diagnosis as well as confirmation that the sensors are operating normally.
1helpful
1answer

The unit just stopped extracting any moisture from the air. The fan runs and the compressor sounds like it turns on. I use the bucket to capture the moisture so do not have the pump on for the hose.

If the unit isnt extracting moisture in the air you have one of two problems a leak in the refrigeration system or the compressor is locked up. In my experience its probably a leak in the refrigeration system because they make the dehumidifiers very cheap and the coils are paper thin. Delonghi has a lot of issues with there dehumidifiers and any other appliance they make. Check to see if the compressor is running if it is then you have no freon in the system. You can access the compressor by the back panel and you will know if it is running. If it is a refrigeration leak buy a new unit it will be a whole lot cheaper and less stressful,.
If this helps please rate me.
0helpful
1answer

My dehumidifier is not collecting water what can i do to fix it? the model #99701

There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture/humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 primary reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
3helpful
1answer

My dehumidifer is not drawing any water, but the fan continues to run.

There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture. humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
0helpful
1answer

Machine runs, but no water is coming out into the bucket

There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture/humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
0helpful
1answer

No water is extracted into bucket. Motor is on - although don't feel any hot air coming out of unit

It may be just the fan motor running and not the compressor. Which, depending on what level you have the humidity extraction set on, may be the problem. If it's set to high, the fan is running to circulate the air. If the humidity sensor picks up a rise in the humidity level (higher than what you have it set on), the compressor will turn ON. Lower the setting to 32 or 35% and if the air intake filter is clean and not clogged, the compressor should turn on shortly thereafter. In addition, be sure to maintain at least 12" of clear air space around the entire unit.

Many times the higher settings are thought to be how much moisture will be extracted. When in fact, the opposite is the case.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
0helpful
1answer

Dehumid. runs and fan blows but no water in tank and never shuts off, 5yr. old maytag, only runs in summer

Several things can cause this problem. The leading one, is that the humidity extraction level is set to high. Lower it to 35%. One of the others, is a dirty or clogged air intake filter. Followed by obstructed air flow. You need to maintain at least a minimum of 12" clear air space around the unit. Also, most humidifiers struggle to operate correctly, if the ambient air temperature at floor level is between 40 to 60 degrees F. This will also cause the fan to run a lot if the unit is set in continuous mode, rather than a timed mode. And finally, if any doors or windows are open, the unit will run forever. Make sure all doors and windows are closed.

Here's an in home test to see if it's working properly. Move the dehumidifier to the bathroom. Plug it in turn it ON and set the humidity/moisture extraction level to 35%. Turn the shower ON hot enough to generate steam. Do Not turn the bathroom exhaust fan ON and close any windows that may be open. As you exit the bathroom, close the door. Wait 15 to 20 minutes before returning to the bathroom. Once you do, turn the shower OFF and allow the unit to run for 5 minutes more. Then check the bucket for any signs of water. If you find some, the unit is working as it should.

If you don't see any signs of water, the unit's compressor may need to be recharged with refrigerant.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
0helpful
1answer

My Kenmore dehumidifier has stopped drawing water from the air to the collection receptical. Fan still runs at high and low speeds.

A couple of things may be happening: The humidity extraction level may be set to high and it can't extract any humidity at that level. Reset/Lower it to 35%. The fans on most dehumidifiers run almost constantly (designed that way) so that it keeps moving the air around. If the sensor picks up a higher humidity level than what it's set to maintain, the compressor will turn ON. This is particularly true, if you operate the unit in continual mode, rather than a timed mode. Also, a dirty or clogged air intake filter, hinders the units ability to remove humidity/moisture.

In addition, operating the unit is ambient air temperature of between 40 & 60 degrees F, causes the unit to struggle to dehumidify the air and the fan to run continuously. Obstructing the air flow around the unit, will also cause it to not function as it should. Maintain a minimum of 12" of free air space around all 4 sides of the unit.

Hope this helps you troubleshoot and solve the problem. Please let me know.
0helpful
1answer

(New Unit) Motor Runs, Does Not Extract Moisture

Try setting you temperature or fan speed lower this may help.
In order for the unit to remove moisture the coil has to be below the dewpoint.
0helpful
1answer

Comfort-aire Dehumidifier bhd-651

Most likely the fan motor is broke. I have seen several units with bad fan motors.
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