Question about Lexmark Office Equipment & Supplies

6 Answers

I have an x642e all in one and the following message has appeared on the screen - 900.00 service R.I.P Software what shall i do? what doe3s it mean?

Posted by greenroom on

  • 2 more comments 
  • greenroom Aug 14, 2008

    The message on the screen reads

    900.00 service
    R.I.P Software

    and nothing works

    thanks

    marie


  • greenroom Aug 14, 2008

    please help me my lexmark x642e all in one printer has the following message on the screen -

    900.00 service
    R.I.P software

    it does not work either. what does it mean / what shall i do?

    thanks

  • greenroom Aug 14, 2008

    what does it mean if the engine board has gone out? and thanks for all the help

  • greenroom Aug 14, 2008

    Thanks very much. the problem is outside the printer so now i just need to work out how to solve it. thanks for all your help

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6 Answers

Anonymous

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See this site
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q177078&

Posted on Aug 14, 2008

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Louie Role

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Hi,

To my knowledge, this error message indicates a possible fault with the "Engine Board" If you are considering a repair, possible source for parts would be http://www.partsnowllc.com/ . You of course could have the service performed by Lexmark.

Incidentally, there are some reports that flashing/re-installing the RIP software would reset the error without the need for board replacement. Perhaps you may want to consider this option. The RIP Software for your model may be found at the ftp.lexmark.com or try here.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 14, 2008

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Mark Gil

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Check this link it has the explanation and step by step way to resolve this concern
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:556:0:0&framed=&docid=ENUS22164&relevance=1

Hope that helps.........

Posted on Aug 14, 2008

Jalal Sordo

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The 900 error occurs only when the printer is receiving information from a network or computer, contact your software/network support. If the error occurs when the printer is idle or not connected to the network or PC, there may be a printer hardware or connection problem. Sometimes a bad connection with an Internal Network Adapter/Network Card can cause the problem. The first thing to check is the base printer. To check the base printer:

  1. Turn off the printer and disconnect every cable, except for the power cord.
  2. Turn on the printer and see if the error returns.
  3. If the error does not return, try to print a test page from the Test Menu.
    1. Press Menu > to enter Menus.
      Optra S series and Optra K series printers: Continue to press Menu > until you see TESTS MENU.
      Optra T and Lexmark T and W series printers: Continue to press Menu > until you see UTILITIES MENU.
    2. Press Select to view the menu items. TESTS/UTILITIES MENU is now on the first line of the display.
    3. Press the Menu > button until Print Menus appears on the second line.
    4. Press Select.
    5. If the display tells you to change paper, press Select or the GO button to print.
  4. If the test page prints correctly, the printer's hardware is most likely working correctly. The source of the problem is probably outside the base printer.
  5. If the 900 error occurs again before, during, or after the printing of the test page, remove all options (internal network adapters, optional feeders, second drawer options, finisher options, additional memory, etc.) from the printer.
  6. Then turn on the printer and try to print the test page. If it still posts the 900 error, the printer may need to be serviced.
  7. If the error does not return, then the problem may be with one of the options.
IMPORTANT: If you receive an Invalid Engine Code error message when you power the printer back on, there is a problem with the printer. An Invalid Engine Code condition will cause a 900 RIP Software Error message to appear if you try to use the printer. The Invalid Engine Code error means either that your printer has lost its stored operating code for the engine board or that the printer's engine board has gone out.

Posted on Aug 14, 2008

marlon john madrid

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Lexmark has a paper in their Knowledge Base on 900 errors:
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:556:0:0&framed=&docid=ENUS22164&relevance=1

Go through the suggested steps to try to narrow the problem down.

But if it needs a firmware update:

http://support.lexmark.com/printerfirmware/

Use code: Isfap129 to download the package C530dn.

Hope this helps! -NotAsUsual

Posted on Aug 14, 2008

  • marlon john madrid
    marlon john madrid Aug 14, 2008

    check on the knowledge base article we posted

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dewan nafees ahmed

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What is the exact error message?

am not able to understand the exact message.

please tell us clear.

and when is this error message shown?

Posted on Aug 14, 2008

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