Question about NorStar M7310 Corded Phone

2 Answers

Denied in Admin

The power went out in our office a few days ago and all the phones went down. We had the phone guys get it back up and running however we are still having a problem with our main phone. The speed dial is not working. It is still working on all of the other phones and the numbers are still programmed in on the main phone. When I choose a line, then the speed dial button the message "denied in admin" comes up and won't let me use the speed dial. I can select a line and use the feature 0, then it works.

I have also lost the call display on my phone. Whenever it rang before I could see who was calling and the number, now I don't see it until I have picked the phone up. Please help me!

Posted by Anonymous on

  • 1 more comment 
  • Anonymous Aug 14, 2008

    All of my speed dial settings are still there, I just can't seem to access them using the speed dial button.

    When I go to use the speed dial button I get the "denied in admin" showing up.

  • Anonymous Aug 14, 2008

    All of the settings are still there, my speed dial button just doesn't work. When I select a line, then hit speed dial I get the "denied in admin" message.

  • Tim Babcock
    Tim Babcock May 11, 2010

    I had this problem at our office. It turns out that the battery backup system wasn't working. If your settings arent being saved the battery in the box in the phone room should be replaced otherwise it will happen again.

    Are you being denied access into admin because to the password?



2 Answers



Posted on Sep 29, 2008


Tim Babcock

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  • Tim Babcock
    Tim Babcock Aug 14, 2008

    Down at the bottom of the link I gave you tells you the info to get into admin and config. It provides the default password as well. If you can't in, the admin password may have to be reset. If that page doesn't tell you how to do that:

    Try this suggestion from a previous fixya thread



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