Question about Creative Labs Zen Digital Media Player

1 Answer

Corrupt firmware Hi my creative zen portable media center no longer loads up my manual says that the firmware is corrupt and o contact creative but they no longer support the player i have lost the original cd that came with the player and i can only find the firmware update which doesnt work. Please help

Posted by mportt on

  • Anonymous Dec 04, 2008

    Gets to here (but without the Start overlay)

    Then I see this (the bottom picture)

    I did this:

    Reset the player by holding down the play/pause button and pressing the reset button with a paperclip at the same time. Which is supposed to put the player into recovery mode. But does not.

    And I tried rebooting the player… dozens of times. The Hdd starts, clicks 3-4x and shuts down, BUT,, I can read and write the HDD just fine (no errs) on an 2.5” USB HDD adaptor. This leads me to believe that the DATA the HDD is looking to get to the START menu is missing. I can see several files on the HDD, but they are NOT standard FAT or NTFS format so I can not READ them or LOAD them into a debugger. Since I cannot get to the Recover mode, I cannot reload Firmware..BUT if I could get an image of the HDD of a GOOD 20Gb Zen MPC, I could copy it over and ‘maybe’ get this working.

    Can someone help? Is there a site where such BOOT info for these devices is stored or a techie out there with some time, A 20Gb Zen MPC and a copy of WinHex that can grab it for me?

    Any help appreciated



1 Answer


Reset the player by holding down the play/pause button and pressing the reset button with a paperclip at the same time. (the reset button looks like a little hole on the side.) This will put the player into recovery mode. Try rebooting the player. if this doesn't work, reinstall the firmware using that option in recovery mode. For more information go to the knowledge base at creative labs for your player.

Posted on Aug 23, 2008


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


Does the screen display anything when the charger is plugged in?. if so then your models firmware is corrupt. otherwise maybe the battery is not charged. To update your firmware visit Creative`s website and download the appropriate firmware update for your model.

Jun 15, 2010 | Creative Labs Audio Players & Recorders

1 Answer

Lost my disc and trying to get software to sinc/load music onto my 30g nomad jukebox zen xtra. what to do?

Hi there,
You can download all drivers, applications, and firmware from Creative Site here:
in your case, you might need an application like Creative ZENcast Organizer 2.01.01 Suite (synchronize various types of media files and data stored in your Creative portable media player and your computer)

Just try the link and choose that might suite your needs, hope this help.

Apr 16, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Why does a message on my zen said firmware problem

that is because the firmware in your zen is corrupted. so its better you give your mp3 player to creative authorized service center. they will surely be able to help you out.    

Oct 30, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Stuck in recovery mode

Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen portable media center problem

Content in your player has been corrupted by resetting the player during a synchronization session. Reset your player, then connect your player to your computer and re-synchronize the content.

Aug 21, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Stone 1GB

you may need to update (and format) the firmware of your stone, it is downloadable from creative but unfortunately their support site is under repair.

once they're back on, open the site, click support then downloads, get the firmware upgrade utility (inside it is the firmware) the just run it on your PC with the Stone connected to it.

good luck.

Jun 23, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

It doesn't work!

Maybe a corrupt file or such is loaded on it. Try loading the format screen and formatting the zen and reinstalling the firmware. It's worth a shot.

Apr 01, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My creative nomad jukebox zen extra 30gb

means the software used to operate the unit is corrupt and you need to download and install a new version

Jan 01, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

383 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts


Level 3 Expert

8597 Answers

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers


Level 3 Expert

13434 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides