All of a sudden I had no steam and no water.
I could hear the pump chugging and trying hard, but nothing came out of the nozzle.
First, check to see if the nozzle is blocked. If it's not, try turning on the tap (faucet) and PUSH IT IN towards the machine.
If you now get steam and water, there is a quick fix.
Switch off the mains, unplug the coffee machine and take all normal precautions not to electrocute yourself.
There is a small cam on the (Part 9161205 - Faucet rod stem) which pulls the tap IN as it is opened and OUT as it is closed.
1] Remove the coffee container - there are two phillips screws only, and it lifts off.
2] Remove the top casing. There are two phillips screws either side at the front top, hidden by the door, one star head screw under the water tank, and one normal phillips screw under the water tank in a deep channel.
3] Take a look at the small cam on (Part 9161205 - Faucet rod stem) and see if it moves in and out as you turn the water/steam tap on and off. If it doesn't the plastic has sheared off. If it does move in and out - this is not the fix for you!
4] If it does NOT move in and out as you turn the water/steam tap on and off, find a small self-tapping screw and screw through the angled cam hole into the faucet rod stem. Pop the top casing and the coffee container back on and your machine is now fixed!
Now for a delicious cappuccino