Sounds to me like you have the connections backwards on the preamp module. Look at these connections. If you have the installation instructions, be sure the SIGNAL wire is connected to the terminal marked IN. The shield wire connects to GROUND (GRD). If you don't have the instructions you can see them and download them at http://www.fishman.com/files/matrix_infinity_preamp_installation_guide.PDF.
If that is not the problem, look at the cable you are using to connect to the amp. It has to be a standard shielded guitar cable.
Feel free to ask more questions if you need to.
Good luck. Thanks for using FixYa.
Gaker
If you are in the US, take a length of light-gauge wire (AWG 20-24) attach it to the center screw that keeps the cover on over the standard dual AC receptacle and to a screw on the back of your unit. This kind of problem often is caused by a poor grounding of the cover or chassis.
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