Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator
My freezer works but the refrigerator is warm.
The refrigerator looks good, but I'm disappointed with it since I've had it for almost 2 1/2 years and I had to bring in a technician twice during it's 1st year.
Please give me some insight to correct this problem since unfortunately it's no longer under warranty and I cannot afford costly payments to fix it.
Your urgent attention would be greatly appreciated.
I bought this nice looking fridge 4 years ago and after 18 months the fridge part was warm and all the food had to be thrown away. The freezer part was still working.
I called the store that I bought it from and they told me to call a recommended service company. When I called they said that there was a common problem with the fan breaking down. (The fan is what makes the fridge cool as it blows the cold air from the freezer up to the fridge).
They did not have the part in stock and said it would take 6 weeks to order it from New Zealand!!!
I called the store back and had made a commotion so they replaced the fridge with a new one.
Now after two and a half years the same thing has happened again. I called the store and asked if this was a design flaw and did they have a recall on them, but the person I spoke to claimed that they have sold very many of these models and no one else has the same problem.
I am 65 years old and have had quite few refridgerators and none of them has ever broken down at all. I believe that the same problem of the fan breaking again is a design flaw and should be fixed by the manufacturer.
It seems like many other people have the same costly repair problem with these models. I would never buy Fisher & Paykal again!!!
Posted on Jun 11, 2009
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