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Hi from retired Englishman in SW France,
You say it's a brand new machine- then you must contact the vendor/supplier immediately without attempting to find out what is wrong with it It is under guarantee, isn't it?
Sort them out ;-0)
Well there is a flex cable that runs threw the hinge to the screen.That is usually the problem,it cracks and wears out after time.Or possible the screen just went bad.There not expensive and very easy to replace
I have the same problem.. I was about to order a new screen but I wouldn't even know how to put it on.. If you find a solution please let me know.. [email protected] -- I didn't even do anything to break the phone it just went black one day
Try soft reseting your phone. If that doesnt work then try hard reseting. To soft reset take the stylus pen and push in the little hole on the bottom of the phone. You should feel a little click and then your phone will restart. Wait until your phone starts up again and if it still isnt working then do a hard reset.
To hard reset, hold down the green send button and the red end call button at the same time and continue to hold them down as you then push your stylus pen into the hole on the bottom of the phone untill you feel the little click. Your phone should start to reset. Be warned you will loose any information saved to the phones memory ie: phone numbers, pictures, personal settings. Anything saved to your memory card should be ok.
If your screen remains blank after trying both resets I would suggest taking it back to where you got it and and have them fix it or replace it.
Hope this is helpful.