Our main phone line has been crackling for the past week or so. Then yesterday we stopped recieving calls from the main line. There is a dial tone from line one and I can call out but when someone calls in it rings out on there end but we recieve nothing. I spoke to telstra and they have tested the line and explained there is nothing wrong with the line but something wrong with the phone internally. Can you please explain what I can do.
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Re: Main line not recieving calls
I don't know what a telstra is, but I'd be looking at the demarc to see if I could swap the lines 1 & 2. "There is nothing wrong with the line" is a stock answer from the telco. The fact that you can call out and not receive calls tends to make me think they're lying.
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if only happens on certain calls it could either be the handset itself, a week point on all corded phones is the cable between the handset and the body of the phone. whilst talking to someone on a call wiggle the cord where it enters the handset, does it crackle if not do the same where the cord enters the phone body, if no crackle likely not phone.
next select a line if you have more than 1 line note which 1 and dial 17070. this will BT autotest the line. if more than 1 line on system do same for all lines. check with your system admin if there are quick codes to select individual lines, eg dial 9 for any line or 81 for line 1 82 for line 2 etc .
if you get crackle still on 1 of the lines get your maintainer to check the lione at the cable head where lines enter building
do you have broadband on the same line as the phone?
does the broadband have filters connected to the line at the AP.
Is the phone positioned beside any other electronics in the house such as microwave, tv, radio, baby monitor, washing machine, if so i suggest moving it to a more reasonable location where there are no electronics to interfere with the signal.
if crackling continues leave item back to store.
Sounds like you hve "noise" on the phone line you are using. Try plugging a normal phone into the line socket you are using for faxing, then pick up the reciever to make a call. If you hear crackling then the line is noisy and you need your phone service provider to repair the line. If you dont hear crackling try using another line lead.
If the sound FLUCTUATES up & down, try turning off the AutoVolume in the sound menu.
You didn't say if it's one or all speakers crackling.
Crackling is either a speaker or circuitry issue. Adjust the balance away from the speaker that crackles, if it stops, that speaker is probably "fried". If it still crackles, I'd turn off the speakers and run the sound thru a stereo for the quick, cheap fix.
My Samsung (10+ years old to be fair) crackles due to a circuit issue but if I SMACK the left side speaker (behind which is the sound board and side panel connectors) it stops for a while. Maddening. I think I broke it squeezing it into the furniture it's in, pressing on the protruding RCA plugs. Dumb design.
You have to dial #1#PHONENUMBER# if you have your cell paired to the 1st line or #2# if you have it paired to the 2nd one to call out on these boxes. I have a problem receiving calls with the bluetooth cycling and dropping the call, no problems dialing out though.