There is a good possiblity that the agitator coupler is bad. reach into the machine and try to spin the agitator. If the whole thing spins then you have a bad coupler. Some agitators are a two piece design and the top half is supposed to turn freely one direction and catch the other. if you have that type and the top spins both ways but the bottom stays still you have a bad agitator. To remove agitator, grab the bottom and pull up hard. Its only held on by plastic fingers
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soundfs like the cam dogs located inside the agitator, very inexpensive to replace them, remove the agitator its a 7/16 bolt deep inside agitator then pull out and separate agitator and u will see the cam dogs
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