Hi,
If the software was released for earlier versions of Windows, then running it on newer versions can cause issues. You can try to use the Windows compability mode to fix the issue. The link below will go over the directions you need to take in order to do this.
How to run older programs
If this does not work, you may want to reach out to Creative Labs Technical support to see if they have an updated version of the software to use.
Regards,
G33k
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