Question about HP OfficeJet G85 All-In-One InkJet Printer

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Scanning Problems I have scanning issues. When I try to scan documents, I select the scan document icon on the HP director. It scans the docuemnt and comes up on the HP viewer and everything looks fine. When I save it to a word doc, everything goes haywire with the text. It replaces the current text with random characters. What can I do to scan multiple documents at one time and have everything save to a word doc as it appears on the original???

Posted by dknight222 on

  • victoriaj12 Aug 23, 2008

    Same problem here. Have had g85 for years and this just started. Uninstalled and reinstalled software (v.3.10). Drivers up-to-date. Also getting messages like "instruction at...0x0011a7d20...referenced memory could not be "written" and other similar memory messages. Fax and print functions work fine. Changing "save as" option makes no difference. Using "Scan Document" or "Scan Picture" gets same memory message.

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I would first make sure that you have latest driver update. MS Word is very particular about how it reads things back in. I would try saving the scan as a text file or PDF instead and then open them in Word. Hope this helps!
If this solution was helpful to you, will you please rate the solution? Thanks!

Posted on Aug 19, 2008

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1 Answer

When I scan a document and choose 'save a copy' to the desktop, it is in pdf format. Instead I need to scan and have jpeg. How do I do this?


  • open hp director (click on the hp director icon) on the computer
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  • if that does not work,click on settings on the top,scan settings and preferences,select scan document settings or scan picture settings or the scan preferences menu
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How do i scan a document from my c3180?


Here are the steps to scan documents to your computer

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Locate the " HP Photo and Imaging Director " icon on your computer and double click it.
This icon was placed there when you installed your printer.
3. After double clicking on the icon, a menu screen will appear showing the scanning options
available on your C3180 printer.
4. Place your document or picture on the printer's glass top and close the lid.
5. Click on the appropriate selection from the menu screen ( Scan Document or Scan Picture )
6. The scanning process will now take place. The scanner will make two passes. The first pass
will allow you to judge the accuracy of the scan and to make changes, if necessary, from your.
monitor. The second pass is the acceptance of the document/picture to the computer.
7. Scanned documents can be viewed in the " My Documents " folder, scanned pictures can be
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I hope this was of help to you.

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L want to scan a document with hp office jet 4355 how do l get scaning option from my computor


1.Turn on your computer and wait for it to boot up, then turn on your printer.
2.Locate the " HP Image Director " icon on your computer and double click it.
( This icon was placed there when your printer was installed on your computer )
3. A screen will appear showing the scanning options available on your printer.
4. Place your document or picture on the printer's glass top.
5. From the HP Director screen, click on the appropriate button to start the scanning operation.
The scanner will perform two passes, the first; is to preview your document or picture and to
make changes, if necessary, the second; is the final acceptance of the document or picture
and save it on your computer.
All scanned pictures can be viewed in the HP Photo Gallery and the My Pictures folder
Documents can be viewed in the My Documents folder.
I hope your scanning goes well.

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I have a HP Photosmart 2575 xi all in one printer and I need to be able to scan documents and photos. I have no idea how to do it. How do you scan these things. I use the printer and the copier but have...


1. Turn on your computer, wait for it to boot up, then turn on the printer.
2 Double click the "HP Photo Imaging Director" icon on your desktop ( placed there when your
printer was installed on your computer ). A menu screen will appear showing the scanning
options of the printer.
3 Place your document or photo on the printer's glass top and close the lid.
4 From the menu screen, click on " Scan Picture " or " Scan Document "
When "Scan Document" is selected, a secondary screen will appear from which you will have to
make choices. After making your decisions, click "Scan" from the listed screen.
When "Scan Picture" is selected, one scanning pass will be performed, another pass will be
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Scanned pictures will go to the HP Photo Gallery and your "My Picture" folder.
Scanned documents will go to your "My Documents" folder.
Good Luck with your scanning operations!!

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How do you scan a picture?


simply installoffice 2003 and there will be microsoft office tools select microsoft office document scanning select scan new document.....first of all u have to install printer drivers my dear friend

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How do I use the scanner?


if you have installed software for your pritner on computer, there must be an icon for hp director on desktop. open hp director window by double clicking on it. then you will get options for scan picture and scan document on this window. hit any one of them to start scan.

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How do i use my scanner


If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

Good luck!


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My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...


oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

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1 Answer

Scan to computer


Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.
==========================

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

==========================

Here the main site for the scanner - click here

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1 Answer

Hp printer scanning prblm


Are you able to make copies only (just press copy color or copy balck and check)
And are you able to scan pictures.
If yes then make sure you are scanning from HP Director as Scan documents and follow the on screen direction.
If you do not get the option to scan documents then in HP Director go to> Settings> Scan Documents settings> You will see a option saying promt for these setting at the time of Scan> Put a check mark on that and click on Apply and ok and then try scanning document.
If this does not work the go to Start> Control panel (or Start> Settings> Control panel> Then printer and other hardware or Scanners and cameras> then Right click on the Printer icon> and scan from the options there.

Good Luck

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