Coils freeze up. completely blocked. have to shut off to thaw coils. located in basement.
After the unit is totally thawed and dried, turn the unit Off if you haven't already and unplug it. Remove the filter and clean it. If it's really dirty wash it with warm water and dish washing liquid, thoroughly rinse it and allow it to completely dry, before reinstalling. DO NOT operate the unit without the filter in place.
Because the air temperature in a basement is colder at floor level, than at shoulder level, this caused the coils to freeze. Dehumidifiers do not work well at temperatures at or below 60 degrees F. That is, unless, it's a Low Temperature model, designed especially for basement applications. Obviously, yours isn't a Low Temp model.
To overcome this, place the unit up on a sturdy table, counter top, etc, that can handle the weight of the unit, as well as a full bucket of water. The higher off the floor the better. This way, the ambient operational temperature will be higher and the coils will have less of chance to freeze again.
I would suggest that continue to monitor the unit and if you notice that it's doing more than a little frosting on the coils, turn the unit OFF immediately. A little frosting is normal and the deforst mode should kick in and thaw the coils. When this happens, the compressor should automatically shut OFF, but the fan will continue to run. Once it's defrosted, the compressor will start again, if necessary.
I hope this helped you to troubleshoot and solve the problem. Please let me know.
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