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You mean it hangs up at pause mode and you can't turn off you device? if so, push up/press power button and hold for 10 to 20 seconds until the device turn off.
Then, turn on. if it' working. You should update new firmware.
Do you know how to get to in main menu? using menu button - the small button under screen, on the right. After you press that button, you can see "FM Radio" with a picture, use up/down button to get into Music options.
Make sure the device is set to MSC mode under Settings on the device (Menu --> Settings --> USB Mode --> MSC )
If you already have music on your PC, follow the instructions provided in the following link to transfer music over to your Sansa Clip.
Transferring Music to Sansa Clip from Windows Media Player
Do let me know if you need further assistance.
Press the Home button and see if it will go to the settings menu. If it will, change the USB Mode to Auto. If it won't, hold in the power on/off button for 15 seconds to reset the player, and try again.
These are the most common methods for recovering Sandisk's Sansa Mp3
Players. I have been almost universally successful in recovering Sansa
players using one or a combination of these methods. These methods do
not work if you are having synchronization or music format issues -
they are for recovering a player that will not power up, freezes,
flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the
computer and open Windows Media Player. Click on the Sync tab. Pull
down the drop down menu underneath the Sync tab by moving your cursor
over the Sync tab and left clicking on the little black arrow
underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware
upgrade from Sansa - it updates the firmware and erases every song in
the player all at once. Note: this method doesn't work if already have
the latest firmware. Go to this website and click "Firmware Updater" to
find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off,
hold in the volume + button, and reconnect the player to the computer
while holding the volume + button in. Keep holding the volume + button
for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says
Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods
to get them to work properly. Disconnect your Sansa player BEFORE
shutting down your computer. -Tha Mp3 Doctor
Reset the player once to make sure it isn't a temporary glitch - reset will NOT erase all of your songs.
Press the downward part of the circular ring when the word "music" is on your screen, and see if it will scroll doen to FM; if the word "music" does not appear, press the left side of the circular ring until the word "Music" appears on the screen
unplug Sansa MP3 player from your PC, go to menu ->settings, scroll down to USB-Mode, change mode from MTP to MSC, re-connect, yout PC will connect, detect new usb devive, disk drive.... and your sansa icon will be displayed at computer folder. Good Luck