PAPER STUCK ON FUSER/DRUM UNIT AND CANNOT GET DRUM OUT OF MACHINE (STUCK). THERE IS NO PIN AT THE REAR OF UNIT WITH A SPRING OR IN THE FRONT. HOW CAN YOU GET THE PAPER JAM OUT. GEORGE,

Hi Linda,

1.Open the front cover.

2.Pull out the drum unit and toner cartridge assembly.

3.Open the back cover.

4.Pull the tab toward you to open the rear chute cover.

5.Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back into the machine.

8.Close the front cover.

If the error is not cleared, turn the power off on your Brother machine.

If the problem still continues, please contact Brother Customer Service from "Contact Us".

9. Make a test copy. If the machine jams again, try the followings:

10. Make a test copy. If the machine jams again, use new paper from a fresh, unopened ream of paper. If the machine still jams, please contact Brother Customer Service from "Contact Us".



Still having Problem Then follow Us For

Brother Printer Support

Generally paper is stuck either in the middle section or at the back near the fuser. Remove Toner cartridge and open rear door, if it's stuck coming out of the fuser, pull paper through from the back. Make sure to let the machine cool down first as the fuser is very hot. Remove any small pieces of paper from the front if before the fuser.

The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.

Follow the below link to fix Print unable 32 error message on Brother MFC-9840CDW Laser Printer

http://tinyurl.com/print32
All the Best...

Turn off the machine, > Open the front cover > remove the drum, cartridges, > and check if you can see the jammed paper or not, if so pull it out slowly. If you can't see the paper, close the front cover > Pull out the Tray completely > and once again check if you can see it or not, if so pull it out. Still it's not there? then install the tray and open the back door > pull the tab to open the fuser unit and pull out the paper, you can also pull out the fuser unit.

You can also refer to this tutorial from Brother Solution center..how to clear paper jam

Good luck.

Thanks for using FixYa.

Try removing the Toner/drum unit and see if paper is there. Also check the rear access door to see if paper is stuck in the fuser.
Sometimes you will get a jam where the paper has not even left the paper tray. Try removing the paper tray and cleaning the paper feed roller with and cloth dampened with a little water. The roller is located just above the center of the tray.

when you open the front door to replace your toner. The part that you put your toner in is the drum unit. pull that out. Remove the toner cart. blow the unit out.
( DO THIS OUT SIDE, TONER WILL BLOW OUT OF THE DRUM UNIT )
On the top of the drum unit there is a blue or green slide lever move the lever back & fourth 15-20 times.
re blow out the machine with drum unit out.
Reinstall the drum,
make 5 copies ( 1st feow will be bad hope thay will get better )
If not need to determan if the drum is bad or the fuser asm is cuasing the problum.
( part that melts the toner on to the paper )
Need to do a 1/2 print test.
1. make a copie or do a report
2. when the paper is 1/2 way thrugh the machine but not in to the fuser open front cover.
( may need to tray a coupel of times to do ot right )
3 look at the paper see if marks are on the paper.
( If not then the fuser is bad. if the marks are there the drum is bad )

Hope this help's

If you have a duplexer check in there. also sometimes the paper will get stuck in the fuser and will be torn off inside. you can take the fuser out with a phillips (2 screws) and and 2 plugs. check and rotate fuser by hand to be sure it is clean. re assemble

There are several sensor flags along the paper exit route, if
any one of these flags stick or have broken the printer will
take the paper so far then shows jam.

remove the drum unit first then the paper jam, look directly
into the printer to where the drum unit sits and check to see
if one of the flags is sticking up-rite in the centre area.Its spring
loaded so as you push it back, it springs forward again thats ok

Remove base paper tray:
The other flag is at the rear and can be accessed by opening
the rear door and then by opening the inner paper exit ***'y
you can then see the flag on the exit ***'y,this is also spring
loaded. If any of these are out of place/stuck or broken a paper
jam will always occur.
let me know what you find!!
mongrelken

hi im jules_09.have you reassemble the fuser correctly?check again the inside of the machine for small pieces of paper its just there the machine wont flash the misfed if there is nothing stock in the machine.although sometimes the drum can cause the misfed,try to full out the drum.it cant be stock just see if the drum is rotating try to rotate it 360 then slowly full it out,also check if there are srews where the drum process unit is at

 

Check the crumpled paper. If it has an image, it has reached the drum and is crumpling at the fuser unit (part that gets hot). If that is the case the fuser gear and drive gear need to be replaced.