Hi there,
I think the people who could help you more with this concern would be paypal themselves so they can check on the transaction with the item number and it may also help if you can provide them with your account information.
if you're from the USA click on this link to get to the paypal website log in with your paypal credentials and they will provide a Secure Web Pin which you will be asked over the phone to ensure that you are the account holder. (the phone number should show up after you log in)
if the link above does not work click this:
https://www.paypal.com/us/cgi-bin/helpscr?cmd=_contact-phone
(if you're not from the USA get back to me we'll try to find a paypal phone number for your country ok)
4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays
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