Question about Panasonic DP-C354 Copier

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Emails not sending from copier, after server crash

Hi gurus.
our server crashed the other day, but is now back up and running again. I don't think there were many changes to the server, however, the copier is no longer sending scans via email to our internal users.

The device has not changed at all.

My biggest question, is - Is there a specific program or service that needs to be running on the server that the copier is pointing to, (other than SMTP), in order for the scanned documents to be sent. (During the Troubleshooting on the server, I needed to disable a few services, but they should be running again)
Note: (not sure if this is important or not) We are running with Lotus Notes and the domino server is also running on this server.

Also possibly worth mentioning, the primary NIC has a fault and now using the secondary onboard NIC, configured with the exact same details as the primary NIC, (before changing and disabling the primary NIC)

Any help would be greatly appreciated, as the over the phone support provided by Panasonic was useless.

Posted by Gshepd on

  • Gshepd Aug 19, 2008

    Never mind, ended up fixing it myself.

    Ended up updating the firmware, and I found out, that there was an SMTP error because the SMTP service was enabled after the server crash, when it was supposed to be disabled, because we are running lotus notes.

    Also, somehow, for some unknown reason, Lotus notes decided to block emails coming from the copier. Doesn't make much sense, but hey, who am I to argue with what I'm given.



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Congrats , just putting this here to take it off the unanswered list

Posted on Oct 06, 2008


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