The faxed copy has a big black line in the middle of the paper. A new toner and a new drum have been installed but the line is still there. Help! Ruth

Clean the scanner glass. This is the smaller piece of glass that is located just to the left of the large original glass. Or if you have an older or smaller model Brother the strip of glass is going to be located under/inside of the port where your documents are fed into the machine. This operation panel usualy just pops open and you can find the strip of glass inside. Just clean it with a bit of glass cleaner that has been sprayed on a soft cloth. Make a copy with the machine to test if the line is gone. If the copy mode comes out ok then your outgoing faxes will be ok. You can also make a copy before you start the cleaning process as the copy with the line on it can aid you in determining what area the glass needs to be cleaned.
Good Luck and Thank You for using Fixya.