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Posted on May 11, 2011
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Do I have to dial 9-1 before the area code when faxing?

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  • Master 10,406 Answers
  • Posted on May 11, 2011
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It depends.

If your FAX is connected to an office network of telephones, where you must dial '9' to get an "outside" line, then your FAX must also dial '9'.

If you are trying to send a FAX to a "long-distance" telephone-number in Canada/USA, then you must dial '1' after dialing '9'.

Even if the destination FAX-number is a "local" telephone-call, you can dial '1' -- the telephone-company will recognize when you did not need to dial the '1', and will convert your "long-distance" call attempt into a "local" call, and will _NOT_ bill you for "long-distance" charges to that "local" number.

Chris Larocque

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  • Master 367 Answers
  • Posted on May 11, 2011
Chris Larocque
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Hello, If you are in an office or corporate environment where the phone system is on a PBX you need to dial 9 usually to get outside the office. If you just have the unit setup at home or to an analog phone jack (not going thru a PBX) then just dial 1 + area code + number. If the number is local then don't use a 1, just the phone number and area code.
Chris

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Related Questions:

0helpful
1answer

Im using the Brother MFC 7820n at a hotel. how do i fax? i've tired 9+1+area code+the number, 9+area code+the number and a few others but nothing seems to work, what am i doing wrong?

Depends on the hotel.
Some have a specific dedicated line that allow direct dial (no 9). Some block long distance calls and required the use of a calling card.
Otherwise, dialing 9 should work.
Can you hear the dial tone? What kind of sound do you hear when it fails? Is ti list a fast busy signal? Or do you just hear nothing?
If they have the speaker off, try to call your cell phone from the FAX just to see if it can make an outbound call at all.
Also, try tracing the wire from the fax machine. Make sure it is plugged into LINE and not PHONE. (or the jack with the picture of a wall jack, not a picture of a phone). Some hotel patrons disconnect FAX machines to use the phone line on their laptop modem and then neglect to properly reconnect the fax machine. Also make sure it is connected at the wall.
1helpful
2answers

Hello, We can receive faxes but can no longer send faxes from our HP laserjet 3390. The display window shows a 9 infront of the number we are trying to fax, dials that number and then does not complete...

You have to go into the settings on the fax machine. There will be an option for a prefix number. Someone put a 9 in there. Having the 9 in there will make it dial a 9 then the number you are trying to faxt too. Remove the 9.
0helpful
2answers

We had a power outage and are having trouble faxing to China....It rings, seems to connect then gives no error code and puts the fax out for re-dial...Any suggestions on how to fix this?

Plug a phone into this outlet and see if you get a dial tone. If you do not you will have to call the phone company. If you can use a phone at that outlet but not your fax, then you know that the power surge that came when the power turned back on damaged a fuse in your machine. Joe
4helpful
1answer

How to send a fax

  1. Plug the phone line into the jack marked LINE.
  2. Insert the document top-first, with the printed side away from you, into the top slot right behind the operator panel.
  3. Enter the phone number, just as you would to dial any phone. If it's long distance, include 1 and the area code. If you're in an office where you need to dial 9 first, do that.
  4. Press Start.
The fax will do everything else.
0helpful
1answer

I have a Brother IntelliFax-4100e fax that speed dial button 04 needed to be changed when we changed our phone system to include a 9 at the beginning of the number. Did that, it was 'accepted', but still...

go into menu, then to fax (hit set) then one touch speed dials (hit set) then hit the 04 one touch button and it should show you what is programmed. You can hit number 1 to change, type the number with a 9 in front of it(ie. 9+1+area code+7 digit number) then hit set and program a name for the number, hit set until the fax beeps to accept the change. You can test it with a blank cover sheet. That's how I have mine at work set up and it works fine. Hope this helps.
0helpful
1answer

Why is it when I am sending a long distance fax to another state I receive a code that says G3.

There are several reasons this could be happening.
  1. Does your office allow for long distance dialing and if it does, do you need to "Dial 9" or some code before dialing long distance?
  2. Have you dialed "1" before the area code?
  3. Is the area code correct?
These are the most common reasons why you would get a long distance error while faxing. Hope you find this useful.
0helpful
1answer

When I try to send a fax I must dial 5 then number, do I have to put the area code if it's the same? and it says dialing then no answer. Does this mean it is actually trying to send the fax? (military)

It never hurts to use the area code in some places it is necessary.
No answer either means you are dialing a number that isn't a fax or the fax you are dialing is not set up to auto answer.

Try a fax you know is working.

DickyO
3helpful
2answers

Need to know what bod rate is on my fax

older fax machines used a 9600bps baud rate, meaning a transfer rate of 9600 bits per second. a Bit being an 7th/8th of a byte. The newer machines can transfer at 14400bps, which older machines can not read, as its too fast. thats why they asking the BAUD rate.
0helpful
1answer

Broadcast Faxing with a Access Code

I contacted the Brother web site and they said it can be done, but has to be done using the speed dial feature.
0helpful
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Poor Line Connection

If the fax works in all other instances other than when you dial a certain area code I would say the problem is definately not associated with the machine itself. I have never heard of this type of problem. I would contact your phone company and tell them your situation and see if they have any advice from their end.
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