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units like DVD's, have the tendency of malfunctioning if not used for quite sometimes.corrrect me if i'm wrong.but like automobiles needs tune-up, right?try power it on for some time, but not using it.if still not call a tech
is this the begining of a dvd that plays the introduction over and over untill you press play again or select the play option on the intrduction? if not then try a cleaning cd for the laser , also make sure the repeat option has not be enabled when the dvd is played hope this helps! I'll check back to see if you need more help