Unfortunately those units are prone to breakage they are also usually a sealed unit (not able to take apart). The best thing to do would be take it back where you bought it and try to get your money back. They just aren't worth fixing. Visit www.stevessewandvac.com they have a selection of hand vacs if you don't see what your looking for contact them by email they can help.
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Thank you, that's kind of what I figured.
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