PAPER STUCK I CAN SEE THE PAPER ON TOP WHEN I OPEN THE LARGE SIDE DOOR AS WELL AS STUCK COMING OUT OF THE COPIER - I AM NOT SURE HOW TO ACCESS IT TO REMOVE IT

If the paper is jammed in the fuser, sometimes the only safe way is to remove the back door to gain better access. Open the back door, on the right side you will see a white arm that attaches to the door and disappears into the printer. Pop it off the shaft if is clicked to. Then remove two screws from the back door. Lift the lower panel that covers the paper drawer and pry on each side of the lower back door. Once those catches release, pull the back door off by pulling the bottom of the panel towards you and the top will pop out. When reinstalling the door, make sure to reattach the white arm to the door before closing the door. Failure to do that can result in that arm getting broken,.

Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.

1. Load plain white paper in the input tray.
2. Press Setup , and then press 2 . The Print Report menu displays.
3. Press 1 to select and print a Self-Test Report
   

Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One

1. Figure 2: Remove the rear access door
2. Gently pull any jammed paper out of the rollers inside the product.
3. Carefully remove any scraps of paper that are still stuck in the product.
4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
5. Reconnect the power cord to the back of the product, and then press the Power button ( ) to turn on the product.

Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.

1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
2. If you see jammed paper, gently pull it out.
   

Step four: Print a self-test report

• If the issue persists , continue with the next solution.

Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path

1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access area
2. Remove any paper or objects you find.
3. Reach inside the product, and then manually move the carriage.
   • If the carriage is stuck on the right side , move the carriage to the left side of the product.
   • If the carriage is stuck on the left side , move the carriage to the right side of the product.
   • If the carriage is stuck in the middle , move the carriage to the right.
4. Remove any paper or obstructions found.
5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ

Step two: Print a self-test report

• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access door
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollers
6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.

Solution four: Service the product

Hi,

Turn off the printer

Open the Rear Access Door,
Clean the rollers ( upwards ) with a lint free cloth ( little damped in water )
Close the Door

Open the Front access door, Check if there are any paper pieces stuck,
Remove the cartridges out and Install back.

Close the Door and turn on the printer.

It should work.

Regards,
Ron

Hi,

To resolve paper jam issue, follow the steps
1. Open the rear access door.
2. Remove any bits of paper stuck.
3. Clean the rollers using lint free cloth ( upward position )
4. Close the rear access door
5. Open the front panel door
6. Check for any paper stuck between the rollers.
After doing all these steps, to make sure if your printer is working fine, try to make a copy.
If the printer can make copy, Click on the link to resolve printing issue -> Link

Turn off the Printer
Remove the Rear Access door of printer
Check if the Rollers have any dust/ bits of paper
Clean the rollers with lint free cloth ( upwards just like the paper is picked and rolled )
Close the rear access door
open the front access door
Move the Carriage ( while holds the cartridges ) manually 5-6 times from left to right side
Check if there are any paper pieces stuck
Close the front access door
Turn on the printer..

Re-stack the paper tray and Scuffle the papers before placing them in the tray - Snap the Paper guide to the Paper's in the tray

I assume you mean that the power and resume lights are blinking. This signals a carriage stall. Open the top cover, if the cartridge cradle moves to the right, it isn't stuck and may be a one-time issue. If it is stuck, unplug the power to the printer. Open the access door and observe the carriage position. Clean any lint or paper pieces out. Remove any obstructions. Move the cradle and continue checking for lint, paper and obstructions until the entire area is cleaned out. If the print carriage started out on the left side, return it to that position to make sure the cartridges are back in the capping station. Look inside the printer along the cartridge cradle path for obstructions and remove any. Remove the rear access door and check for paper pieces, remove any obstructions.

Plug in and turn on the printer and see if the carriage returns to the left and reseats itself in the capping station. Close up the printer.

If this doesn't work, the printer may need service.

I hope this helps.

Cindy Wells

open rear access door on back. press tab on either side of the door and pull it out. pull out paper stuck in there. shutt dorr

For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.

Step one: Print a self-test report Follow the steps below:

1. Press the Power button to turn on the product.
2. Press Setup on the product control panel.
3. Press the right arrow button until Print Report displays on the control panel display, and then press OK . The self-test report prints.
4. Analyze the results:
   • If the product prints a self-test report, there is no need to follow the remaining steps, because the error message might be false. Try to print something from the computer.
   • If the product does not print a self-test report, proceed to the next step.

Step two: Clear the paper path Follow the steps below to clear the product of any jammed paper.

1. Make sure the product is on, and then disconnect the power cord and the USB or Ethernet cable from the back of the product. Do not reconnect them until instructed to later. NOTE: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the product can cause damage when removing jammed paper.
2. Open the top access door by lifting from the front center of the product until the door locks into place. Figure 1: Opening the top access door
3. Note where the carriage is stuck and look for jammed paper. NOTE: The carriage is the device that contains the printhead and moves left to right during printing. A paper jam can cause the error message and the carriage stall. Paper might be jammed in different locations and might cause the carriage to be stuck in the middle of the product or on the right or left side.
4. Remove any jammed paper. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Follow these instructions if the carriage is stuck on the right side or the left side of the product:
   1. Check for and remove any paper or object that might be restricting the carriage.
   2. Manually move the carriage to the opposite side of the product.
   3. Check the paper path all the way to the side on which the carriage was initially stuck. Remove any paper along the path.
   Follow these instructions if the carriage is stuck in the middle of the product:
   1. Check for and remove any paper or object that might be restricting the carriage.
   2. Manually move the carriage all the way to the left side of the product.
   3. Check the paper path all the way to the right side and remove any paper along the path.
   4. Manually move the carriage all the way to the right side of the product.
   5. Check the paper path all the way to the left side and remove any paper along the path.
5. Remove the rear access door or duplexer (if installed) from the back of the product. To remove, press in the tabs on the left and right side, and pull it away from the product.
6. Check for and remove any paper still in the product.
7. Replace the rear access door or duplexer, and then close the top access door.
8. Reconnect only the power cord (do not connect the USB or Ethernet cables at this time). If the product does not automatically turn on, press the Power button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the warm-up period is complete before going to the next step.
9. Check the power light.
   • If the power light is on, reconnect the USB or Ethernet cable to the product, and then print a self-test report as done in Step one.
   • If the power light is blinking or not on and the carriage is still stuck, reconnect the USB or Ethernet cable to the product, and then proceed to Step three.

Step three: Plug the All-in-One directly into a wall outlet Use these steps to make sure the product is properly connected to a suitable power source.

1. Make sure the computer and the product have a three-prong power plug.
2. Remove the product power cord from any power strips or surge suppressors, and then plug it directly into a grounded wall outlet.
3. Try the print job again to see if this step resolved the issue. NOTE: If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. If this did not resolve the issue, proceed to the next step.

Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.