We asked this printer to clean itself since it was creating a 1/4" line on the documents when it locked up with this error. The Xerox website was no help. We emptied the waste tray as they described, although the waste tray wasn't easy to get out. Any ideas? This printer is only 4 months old.
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Re: Error 09,038,46: 5750
Yeah. That code means the black ink stick did not advance downward in the ink loader. Look in that area,either the block twisted or one cracked causing the block not to advance downward into the proper position. If you need to remove them and reload them, take a screw, like a drywall screw and twist it into the ink stick and remove it. If you somehow installed an ink stick from a different model phaser printer it would have a different shape and not actuate the switch at the bottom of the loader. Also, if your having a light stripe problem, call Xerox Phaser support at 1-800-835-6100. Have your serial number handy. You have a 1 YEAR on site repair warranty on that product. So call them if need and they will send someone to service it free of charge.
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The Xerox c2424 Document Scanner has a very high rate of failure. After very limited use it can generate an error code of 39,012.40 indicating that the document feeder is damaged. Xerox's answer to 99% of the document scanner issues is to replace the
unit. But while restarting or cleaning can possibly resolve this issue, it is also possible to just disconnect the scanner and use it independently of the document feeder.
Xerox documentation however, does not instruct the user how to do this and tech support won't walk you though it. (So, courtesy of Pastor Ray of Indiana) Listed here are the steps to operating the scanner without the document feeder:
(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer IN THE REAR OF
THE PRINTER. You still need the side connector hooked up, the one
by the power-on switch, power plug, USB port and all the other goodies.
(3) Power up the printer.
(4) It should work. However...
If for some reason the printer won't copy, then just do what I did in my
(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer in the rear of the
(3) Physically remove the Document Feeder, leaving the copy platen
(4) Power up the printer.
At this point you should be able to copy stuff.
(5) Physically reattach the Document Feeder, but DON'T reconnect it!
You should still be able to copy, scan, etc.
First of all clean the platten glass, also the narrow glass to the left of the platten glass. If the lines are still there after doing a copy,open the upper left cover and look at the fuser heat roller,the lines could be from a toner contaminated heat roller,this can be cleaned with a minerised scowering pad.with the copier switched on press the Key button then # 1 1,touch Enter on the touch screen.touch HSFI tab,scoll down to copies on cru and enter, if the count is above 20,000 the fault could be the cru ( copy cartridge) needs replacing as it is not cleaning the drum.
There is not a USB port on the 425 dc. If the copier has a ESS on top of the engine ( you should see a floppy disk drive slot on the front of the copier) it means it has been converted to a 425 ST, if not it will cost a to much to convert. A xerox 425 ST will connect to a computer. Xerox ST copiers means Networked
Take a piece of copy paper, and some alcohol or some glass cleaner.
Lift the document feeder and clean that 1 inch strip of glass on the right side. It may even be a mark on that glass you cant see.
But the copy paper and alcohol will create enough cleaning and firction to remove whatever is on there.
It just has to be a small dot of ink or dirt in the right spot on that glass.
the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem
The key to solving this problem lies in what you observed. It only happens when you use the document feeder. As you noted, when you place it on the glass, there is no line.
When you use the feed, your machine does not pull the document onto the main glass to scan it with a moving bar. Instead, the bar parks itself under the roller section, and the document gets scanned as it rolls past the stationary bar. A spot or speck that blocks the light bar as the document rolls past manifests itself as a vertical line.
Lift up the left cover and the roller carriage and you will see a narrow pane of glass about 1-1/2" wide. This is what you clean. I cleaned mine twice, unsuccessfully, with a glass wipe. Then I
decided to align the streak on my copy with the glass, and saw the
faintest speck.You may have to look VERY VERY hard under a bright light, but it will be there. A third, more vigorous and direct scrub and the speck was gone--so was the streak.
If the vertical line appears in both modes (document-fed and manual) then there is something on the light bar, or the bar has a broken scan pixel. If the main glass were dirty, you would not see a line, but random spots, and then only when fed manually. Dirty feed rollers can make lines, but not usually the clean, precise lines that are created by a blocked scan bar.