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Second Draw lift open the second draw remove the paper from behind the draw, ALSO REMOVE THE PAPER BEING STORED ON LEFT HAND SIDE OF THE DRAW. IT IS NOT A STORAGE AREA!!!!!!! It is available for 11xx17 paper. Storage is for the storage draw!!!!!!, IF not these two items you have a bad motor for the second draw or worse case a bad control board!!!!$$$$$$
C0910 service code means that your tray 2 is not lifting the paper properly. Most often this is caused by the tray being loaded improperly. So to try and fix this I would open tray 2 and check the loading of the paper and correct if necessary. Reset the code by turning off then on the main power from the back left side of the machine. Leave tray 2 open until the copier warms up and says ready. Then close tray 2 and wait to see if the code comes back. If it does then you have a motor lift problem or the sensor that detects the lift is bad. You can always leave tray 2 open and inch or 2 so that you can still use the copier as this will keep the code from coming on.
Good Luck and Thank You for using Fixya.
The error code you are getting is a paper tray lift problem. Open all the paper trays and make sure that you have the correct size paper in each paper tray. Also, make sure the paper guides are tight againest the paper in the trays. Turn the copier OFF then back ON... Wait for the copier to come to ready and one tray at a time reinstall each tray at a time.... The one that cause's the error code to show up is the paper tray with the problem. Once you know what tray is the problem, remove the tray and look inside the copier for a wade of paper jammed behind the tray... If not you may have a bigger problem, then we can help with... Good Luck....