My printer works, but I can't get my scanner to work. I have checked my control panel and it is already on my computer. I have also unplugged it to see if my reset itself, but that didn't work either. I need assistance please.
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You may need the "full-featured" software installed on your computer in order for your DeskJet F380 scanner to function. If you do not, you may download this software from the HP support site: (choose your operating system)
Same problem with Xp and same printer, Cannot add printer in control panel , printers. Can only be installed with original software, Try also uninstalling all printer software plug in and when vista pick up new hardware install software from disk and not auto
I had the same problem. I could print, but not scan.
However, if you open up Paint and go to file and scan, it will scan your document. For some reason, using the scan button on the printer itself will not work with Vista, but using Paint will. I also heard that using Windows fax and scan will also work.
I have this problem w/a different printer adding it to a computer w/OS Vista. Go to Start, All programs, Accessories, Paint and open that program. Click on File and then From Scanner or Camera. Make sure your all in one is turned on. Unfortunely, there is no fix to make the scanner button work if it is not compatable, such as my 'all in one' w/Vista. Hope this helps. Linda