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Faxes coming in sideways

When we receive a fax it comes in legal instead of letter so it is taking two pages.

Posted by amycakes on

  • Anonymous Feb 05, 2009

    fax is coming out sideways

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1 solution that i can advice you is that there is a fax setting ( in the fax parameter setting - function 7 - 4) which is about auto reduce all incoming fax to a4 or letter size.

Posted on Aug 22, 2008

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Ask if the ones sending are sending legal size, it may be using 2 sheets to get all from a legal size document.

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This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
  • Faxes printing too small
  • Faxes printing on more than one page
  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
  • Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
  • Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

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1 Answer

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HELLO! THE PROBLEM IS NOY ON YOUR END, THE MACHINE AT THE OTHER END HAS TO BE SET UO FOR LEGAL PAGES.SOME PEOPLE HAVE TRAY FOR LEGAL AND ONE FOR LETTER, THEN THE MACHINE WILL CHOOSE IT AUTOMATICLY. GOOD LUCK BROTHER TECH

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I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

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Make sure the rear guide is pushed up tight against the paper.

Remove all legal size paper and make a copy.

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Change your faxes DEFAULT font size to a lower setting... lt us know if it still does the same thing for the same amount of characters

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1 Answer

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Press Menu/Set, 1, 3 Press up or down arrow to select Letter, A4, A5, A6, B5, B6 or Executive Press Menu/Set Press Stop/Exit :o)

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