I can print to my DCP-330C printer but I don't seem to be able to scan from printer to my computer. My grandfather passed away & I need to scan photos onto my computer so that we can do the photo presentation for his funeral, so its very important. Can someone help me please....

Brother DCP-330C paper jam

You can find a user manual here: http://welcome.solutions.brother.com/bsc/public/as/as_ot/en/doc/manual_index.html?reg=as&c=as_ot&lang=en&prod=dcp130c_all&dlid=&flang=English&type2=-1

Brother MFC-7340

Before you buy a new one try to reset to factory setting first. Sometimes it help.

This is mainly due to dirty machine. Try following my steps:-
1. Press the Menu & Mono start keys. Next press the up arrow key 4 times to make the machine enter the maintenance mode.

2. Enter 8 & 0 by using the up arrow key & SET keys.

3. Press the mono start key several times untill the purge count appears on the LCD.

4. Enter 2 7 8 & 3 by using the up arrow key & set keys to reset the purge count to zero.

5. Press the stop/exit key to return to the initial stage of the maintanance mode.

6. Enter 9 twice by using the up arrow & set key's to exit from maintenance mode

Usually there is more than one cartridge empty when you receive this kind of problem. Try opening the top cover and check if the display changes - it should change to specify one (or more) of the color cartridges as empty. That one(s) should be changed too.

what does it say when u can scan it?

First Locate Manual,

Find section on Scanning,

Read section on scanning.

 

here is a copy of the manual.

 

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002084/BH7_UsaEngSoft_A.pdf

This COULD BE that there is some paper stuck in the dcp. Open cover and try to see if there is some paper left in the machine. I ve noticed, that -seeing from behind!- on the right side paperpieces are stuck and disturb the disk (foil) which give the printer info what to do. Open cover and try to look into the edges (seeing from the front: its the left side -where the modell name is printed) In some cases this means that the purgecamshaft is defective.