HP 2420 Issue
Print a configuration page found under the info menu on the printer. Make sure that under options it shows the network card as being an installed otion (it will show enven if its a built-in embedded card) If it doesn't show you have a bad jetdirect card. If it does show make sure the IP address, Subnetmask and Default Gateway listed on the page match that shown on your SERVER & WORKSTATIONS.
If the card info on the config page reads 0000 then you will need to reconfigure the card through the menu.
If you are using a 615N Jetdirect card in the printer and it doesn't list on the config page it's most likely a bad card as they have been dying regularly. If and only if it's a HP 615N card, jump on HP's support chat at HP.com and go through the on-line chat. If your persistent and insist, they will replace the card for free. You will have to be persistent though and tell them to look up the service note that authorizes after warranty replacement. They know it's their but unless your persistent they will play dumb try and charge you. Hope that helps you.
I have the same problem, theirs an error messages that read 13.06.00 and 13.20.00. I have dis-assembled the printer and cleaned all the sensor's all the path ways, but still their's an error message.
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