Question about Dell 5100cn Laser Printer

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5100cn error 016-310

Where do I locate the controller card

Posted by tim69 on

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  • Anonymous Nov 07, 2008

    Dell said I have to replace it. $291+!

  • Anonymous Nov 07, 2008

    Dell said mine has to be replaced. $291+!

  • mavellan Feb 26, 2009

    I was able to get past the "016-310 Restart Printer"message by holding down the menu key upon booting the DELL 5100cn printer. I was then prompted to insert a toner for each color despite having all the toners in place. All the toner cartridges were DELL except for a BLACK Media Sciences toner. I swapped out the toner cartridges with Media Sciences toner cartridges and was able to print to the printer. I still get the error message with the old toner in the printer when power cycling the printer.



2 Answers


The only way is to replace it. This costs around $290+.

Posted on Nov 07, 2008


Cory Friedman

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The controller card on the 5100CN is located at the rear of the printer.
Rotate open the paper tray cover, remove the 3 screws securing the controller card assembly to the chassis. ( one at the bottom middle, one at each of the top two corners ), and slide the assembly towards you to remove.

NOTE: If you have a replacement Controller card that you are going to replace, you must migrate the existing NVRAM Chip from the old card to the new card. Even if the replacement card contains an NVRAM Chip, the old chip must be used in order to prevent an NVAM error.

Also ensure use of proper ESD Handling proceedures to prevent damage to the board and NVRAM Chip.

Posted on Sep 28, 2008


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Additional Information image001.gif CAUTION: Before you perform any of the following steps, read the Precautionary Measures warning (located in the Resources/Additional Resources section) for your personal safety and to prevent damage to the computer system from electrostatic discharge.
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    Figure 1 - Remove the Tray Rear Cover

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    Figure 2 - Remove the Three Screws

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    Figure 3 - Reseat the Controller Card

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