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Posted on Oct 05, 2017

We have an OKIDATA printer 5800ldn. We are getting a constant message - paper jam 382. We have cleared the trays both at the front and the back. We have taken out the toner cartridges and even the film tray. . It attempts to print and gets stuck immediately. We tried to switch to tray 2, but we can't get rid of the message - paper jam 382 John

5 Related Answers

Soulvisitor

Soulvisitor

  • 1113 Answers
  • Posted on Nov 19, 2007

SOURCE: Okidata C9500 DXN--Printing Issues

Your asking a bit much

1) - Power ON printer while holding both the + & - buttons until “OKIUSER” message appears in LCD.
2) - Press + or – button until “ENGINE DIAG MODE” is displayed.
3) Press "ENTER", displayed will be "DIAGNOSTIC MODE XX.XX.XX S-MODE"
4) Press + or – button until “NV-RAM INITIAL” is displayed.

Half way, dont stop too long it will time out....
5) Press "ENTER" again.
6) Will appear "TABLE 1" message.
7) Press "ENTER" until "EXECUTING RESET" message appear. .....
..........the "NV-RAM INITIAL" message will BLINK.
Tada....This procedure reset TONER, DRUM, FUSER and BELT...life counts
8) power OFF printer, wait 10 sec, and power ON again..

To access Service Mode in C9300 power ON printer with 0, 1, 6, 7 at same time...you can do some good damage in there!! (I warned ya!)

Resetting consumables for OKI C7300,C7500,C9300 printer I think!

1. Hold buttons 0 + 1 + 6 + 7 on startup.

2. Press button 0 several times until "DIAGNOSTIC MODE xx.xx.xx" shows.

3. Hold buttons 2 + 3 until "ENGINE DIAG LEVEL 4" shows.

4. Press button 1 to scroll to "COUNTER SET".

5. Press button 2 to scroll through menu items (button 6 scrolls backwards)


6. To alter the value of an item, first press button 3 to select the digit to be altered. The selected digit will slowly flash. (Button 3 moves to the right through the digits. Button 7 takes you to the left.)

7. Then press button 2 to increase the value of the selected digit. Press button 6 to decrease the value.

8. When the changes have been made hold buttons 1 + 3 + 5. The screen will flash three times and then an * will appear on the right of the screen. The new value is set.

9. To leave the counter set menus, turn the printer off.
IMPORTANT

Each colour toner counter shows life as percentage used. So a toner showing 30% has used up 30% of its toner. 100% would indicate a near empty toner. This is the reverse of the toner life shown from the "usage menu" when the printer is in normal operation, which shows the toners as a percentage life remaining. You will want toner showing 00%. note:this is oposite of what you see in user mode
Some models exhange these steps

3) HOLD 0 + 4 "ENGINE DIAG LEVEL 2" shows

4) Press 1 to cycle to "fuser unit"

5) 2 to scroll to TONER

REST IS SAME WE WANT TO SET WHAT i GUESS IS AT 100% TO 0%.

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Anonymous

  • 51 Answers
  • Posted on Jan 02, 2008

SOURCE: Okidata B6300 tray 1 jam issues

It should be a problem caused by the papek pickup module. It must be replaced.

Anonymous

  • 1665 Answers
  • Posted on May 28, 2008

SOURCE: Okidata 5100C error code 490:MP tray empty

http://www.fixyourownprinter.com/reference/errorcodes/okidata

Anonymous

  • 44 Answers
  • Posted on Apr 18, 2009

SOURCE: oki c5250n paper jam

Unfortunately this may require and engineers visit. If you pull down the MP assembly by using the handle in the middle at the front of the printer you can then see a small "gearbox" at the right hand side of the transfer belt. This is common to feeds from both trays and could be worn. If you remove tray 1 and temporarily tape up the sensor arms to fool the printer into thinking it has a full tray installed, you can the test, by applying a little pressure to the feed roller, to see if it positively moves forward or if you are able to stop it turning. On a brighter note, you may just need new rollers instead of cleaning them.

elig1000

  • 112 Answers
  • Posted on Jul 31, 2009

SOURCE: Paper jam message

check the paper tray to make sure paper goes up. Also check to see if there are any obstructions in the paper path.

I’m happy to help further over the phone at https://www.6ya.com/expert/eric_7148ad2a373711a3

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0helpful
1answer

On Oki 330 have error 380 still showing after paper jam was cleared

Make sure everything is clean. Please refer to your manual for cleaning instructions; or download a new manual at http://www.okidata.com/ .

Below are how to clear a jam instructions:
How to remove jammed paper 28/07/2013
Paper handling is key to Ensure trouble-free printing. However, paper jams sometime Occur.
You can improve feeding and Avoid paper jams in your OKI printer, by following these simple steps:
Loading the Paper: When loading paper, fan the stack of paper before placing it in the tray. This will shake out any paper dust and reduce any static in the paper, two major causes of paper mis-feeds.
- Place the paper in the tray under the tabs.
- Do not fill above the "PAPER FULL" mark.
- Guides Adjust the tray for the correct paper size.
Recommended Media: Use paper specified for the printer
When printing on heavy / thick types of paper, it is best to use the manual feed tray at the front of the printer.This will Provide a straighter paper path to Prevent potential paper jams.
Cleaning: Periodically wipe the rubber rollers inside the area That holds the paper tray with a soft cloth.
dust Paper and simple wear may cause these rubber rollers to slip and not feed the paper properly.
0helpful
1answer

I have a Brother MFC 420cn and it keep saying paper jam and there is no paper jam help please

->Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.

->To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

->For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.

->Replace the back cover. Press the "Resume" button or turn off the printer, and then turn it back on. Your settings should reset.

->Try printing another document

If you need any technical help on printer then you can reach at http://www.vtechsquad.com/
1helpful
1answer

382:Paper Jam Right after you power get above

You have something stuck in the paper path. Check the paper path for torn paper.
1helpful
1answer

Paper was jammed, it split. We went through back of HP Officejet7310 to remove paper. After we removed it three lights came on and kept coming on without stop constantly. Auto Answer, Exclamation, and...

FLOWO THE STEPS

1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
3helpful
2answers

Paper Jam

There is a small clear plastic sheet that is suppose to be in front of the black friction pad in the paper tray. if that sheet is under the pad instead of in front of it you will get this error.
1helpful
1answer

Lexmark t640: paper jam in the back door. I can see the edge of the paper. How do I release the tension on the rollers so I can slide it out? Now it is in there tight and to grab it just tears off a piece...

Hope this helps....
Explanation of the paper jam message

A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
NOTE: If you select Show areas on the operator panel, you can view one or more images to help you locate and clear the jam.

Clearing the jam
To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. pattlnk_10222007_1922-enus28872_24109paperjam1_t64x_en_us.gif 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. pattlnk_10242007_159-enus28872_24109paperjam5_t64x_en_us.gif 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. pattlnk_10302007_1559-enus28860_24x17paperjamduplex_t64x_en_us.gif 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way pattlnk_10222007_1957-enus28872_24109paperjam3_t64x_en_us.gif 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
NOTE: Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.
pattlnk_10222007_2110-enus28872_24109paperjam4_t64x_en_us.gif
For a larger image, click here. 6 Finally, reinstall all of the paper trays and press the pattlnk_10222007_2117-select_button.jpg button to try printing again.
NOTE: You may receive a different paper jam message informing you that another sheet of paper is jammed elsewhere in the printer. If this occurs, the error code will indicate the location. Click here for a diagram showing the error code locations. The paper path will vary, depending on the paper source and number of paper feed options installed.
Remove any jammed sheets of paper you find and try printing again.
12helpful
6answers

OKI C5100 printer repeated jams. Usually flashing the code of "380: paper jam" as the message.

I too kept getting the front cover paper jam despite followings Oki's paper jam removal instructions and blowing out the printer with compressed air.
In my case, the paper drawer was the problem.  When you pull out the drawer there is a spring loaded piece of white plastic at the very front of the drawer.  In the center of that is a gray rubber strip.  That strip had come loose in the center and bowed out, preventing paper from exiting the paper drawer.  I manually removed the strip, clipped off a little piece from one end so that it fit back in the recessed cavity on the white plastic piece and glued it back down.
This should be applicable to all Oki c5xxx color LED printers.
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