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Need a bit more background on this.
Did you just go out and buy this device and hook it up to the phone line ?
Are you using ADSL line Filters ?
Did you ring your internet service provider to guide you through setting up the account settings in the modem ?
How are you connecting to the device to your P.C ?
DO NOT INSERT A PAPER CLIP TO RESET THE MODEM! unless you know how to reprogram the router, this includes having complete knowledge of ALL the settings required by the ISP AND having your username and modem password (modem authentication passwords are not usually provided to the customer) Doing a "hard boot" will only return your modem to factory settings
They might be able to help you out if you call them but there is nothing available on their website or anywhere else that I see on the web. The product appears to be older then Vista and might have never had a Vista driver made for the product.
Its quite possible that your modem is overheating. This would lead it to reach its emergency shutoff temperature. My recommendations would be to temporarily try it in a cooler place in the house with maximum ventilation possible, for instance in your basement (if you have one) or possibly on a freezer or next to an air conditioning unit. A few possible long term fixes include:
Mount a passive or active heatsink onto the CPU of the modem.
Cut (many small or some large) holes into the housing of the modem to improve the airflow.
Mount a fan on the top of the modem that sucks the hot air out the the housing.
If after trying those solutions and the modem still overheats, please feel free to leave a comment and I'll get back to it as soon as I can.
- try to use a known working power adapter with the same specs, it might be the power adapter is not supplying enough power, or
- try to press the reset button (if it has one) for like 30 secs, then turn the device off for another 30 secs. (Note: this might delete all the settings on the device)
- most probably the device is dead if same thing happens after pressing the reset button.
no issues go to command window which is 1 make sure ur pc connected directly to the modem and once wen to the command screen like
click-->start-->run-->type--cmd-->ok-->black window in there type-->ipconfig-->enter and u can see ip address and sub net mask and default gate way note down the default gate way and close the black window
open inter net explorer and in address bar type the default gate way with out www.>and http>like and hit enter u can see a login screen
probally user name-->admin (lower case)
password --> admin (lower case)> rate me solved if its helps