She may be trying to connect to a password-protected wifi network - especially if she's in a computer-related business or coffee shop. She should ask the management for a 'code'...
The default key for your home wireless network can usually be found written on the back of your wireless router, should be the WEP or WPA key. WPA is recommended.
If the key isno there you can call your Internet Service Provider for the key.
The code depends on which WIFI signal you are connecting to. For example if you are trying to connect to the WIFI in a hotel, then you have to ask at the help desk there how you should connect. Depending on where you are trying to connect people might not want you on their wireless and you wont be able to get a hold of a network key (code).
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your wife's computer is asking for a wep key/ code over seas?
if so she would have to get it from the hotel shes staying at if she is other wise try to connect to an unprotected wifi connection
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