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Re: Stuck in incline position
If you look at the front left side of machine there is a removeable inspection port it will have 2 coloured buttons you press these in & pull it up to remove. Now pull handle back as if vacuuming the floor. Now where the inspection port was you will see that there is a square hole pull forward on the flap in front of square hole it pivots just behind the round rubber seal. Slowly lift handle back up at the same time The part with the 2 long grooves in it must go under the flap as you lift handle.
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Don't know your brand vacuum but if I understand you correctly the solution should be pretty straight forward unless the lowering lever is broken somehow. Usually there is a foot lever on the left, or sometimes the right, toward the rear part of the base to push with your foot. Step on it while at the same time push it slightly forward first - just a quick 1" forward motion, then pull it toward you. That SHOULD disengage the handle to be able to vacuum freely.
There is a rear dust cover that sometimes gets stuck, this will make it almost impossible to lock the handle up. First locate the cover which is at the rear right above the wheels. It's about 2"x8" and ribbed vertically and slides up behind the rear panel of the lower body. If it's in there and stuck, just realign it with the 2 grooves on each side or remove it completely; it is a dust shield after all. The best fix is to replace the rear panel and dust shield and they are ordered together and the cost is fairly low. Also check the alignment of the rear body panel at the bottom There are 2 tabs that protrude down about and inch on each side, the one closest to the handle release lever sometimes gets bent and causes the unit to jam. If this does not help there is one more solution involving the rear wheel assembly. check to see that the rear wheel axel is straight, meaning both wheels are parallel at all times while releasing the handle. If the axel is crooked, the wheel assembly must be replaced and you should have a Miele service center order the part and do it for you.
looking at the front off the machine...
ON the left hand side there's a black button... Push in in the slide the plastic behind it towards you... it should clip into position and the vacuum should stand up again,
I've just had the same problem! The small metal poles either side of the red push bar at the bottom of the hoover should both be in a groove/runner. The problem is that one or both of the metal poles has popped out of the runner and is stuck in one of the holes next to the runners. Gently pull the red bar from the hoover and pop the metal attachment back into the groove. Problem solved :)