Question about Konica Minolta magicolor 2400 Laser Printer

1 Answer

How do I clean it? (the drums?)


I love my Konica Minolta 2400w, but recently there's a line going down the left side of every page that is printed. Can I clean the drum or something? I can't figure out where / what to wipe/ blow with air. Please be specific with where things are, as I don't know the names of the parts.

Thanks for any help you can offer!

Posted by Anonymous on

  • 6 more comments 
  • Anonymous Aug 11, 2008

    I think this may be the solution, but it didn't work. I can actually see the lines on the rubber roller thing you suggested I clean. It won't COME CLEAN, no matter how much I wipe. Is there a way to replace this?

  • Anonymous Aug 12, 2008

    First, thank you so much for your quick help. You made me see what the problem is... But it's not the drum where I see the line... it's a little rubber roller somewhere behind/ beneath the drum. Any thoughts?

  • Anonymous Aug 12, 2008

    First off, thanks for your quick and helpful responses. You've led me in the right direction!

    The thing is, I don't think it's a DRUM anymore, but a rubber roller in the back/ bottom of the thing, somewhere behind/ below the drum. I have no idea whether I can get it out or if I can replace it. I'll see if I can call the places you suggested tomorrow unless you can offer me another solution. I don't know what to search Ebay for...

  • Anonymous Aug 12, 2008

    Yup. I've got that far. I can ACCESS it, but I can't make it clean (and I'm not sure if I can remove it... I've tried a bit but didn't want to break anything).

    I'd think I could replace this part fairly cheaply (yeah right) since there's not much to it... assuming it comes out easily.

    By the way, you're great... thanks for not writing me off!


  • Anonymous Aug 12, 2008


    Nope. Doesn't look anything like that. It's a long, skinny roll that goes all the way across the printer from left to right... just like a drum or toner roller does. It's about 3/4 of an inch in diameter and about 13" long. It's gray, though I'd bet it was black to begin with. It's well above and "further away" than the piece that you showed a photo of.

    It's "smooth" rubber ('cept for the lines that it's making) and I assume is simply for paper feeding/ guiding purposes. When I take out the big thing in the middle (is that a drum or the black ink?), it's back beyond that... actually I can see it behind and above the drum(?) thing even when it's in place.

    I'm just guessing that's the problem since one of the many lines on it seems to match with the line that I see in my photos.

  • Anonymous Aug 12, 2008

    Shoot! I just typed in a really long thank you and explanation about what I did/ what I thought the problem was, and then when I rated you, it all disappeared!

    I thought the problem was in the "media feed roller" (pg.56 or 62 of the manual you linked me to ... THANKS for that, btw.). So I just kept wiping it until the line looked less obvious.

    I also wiped everything inside the printer that I thought I could without ruining it, and behold, the last thing I printed was perfect!

    I can't tell you how happy this makes me. I had purchased an HP all in one photosmart (which is fine), but it doesn't print on the cardstock that I need to use some times. I'm SO glad to have my laserprinter back in tip top condition, and very glad I found your site.

    Thanks for doing what you do. I dunno if you're paid or not, but I appreciate the great work you do. It's times like this that I really appreciate the www!


    TD (in VA)

  • Anonymous Aug 12, 2008

    Yup. That looks like the culprit ('course mine is gray... I assume it was originally black, though years might've made it gray).

    I tried to get the original one out, but couldn't figure it, so I'm glad that things are looking cleaner on the print!


  • Anonymous Aug 12, 2008

    Woo Hoo for FixYa!



1 Answer

Wesley Gardner

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Here is the user guide for future reference

refer to page 61 of the pdf document or page 55 of the actual manual

Posted on Aug 11, 2008

  • 4 more comments 
  • Wesley Gardner
    Wesley Gardner Aug 11, 2008

    try to use that see if anything close to you, if so calling them and giving them the model number of the unit and telling them you need the roller replaced they should be able to help that way.

    oh wait I did a search on ebay.

    click here

    other then that one the others are 3x the price and well not sure how many are gonna come up online for the unit but that would be your best bet.

  • Wesley Gardner
    Wesley Gardner Aug 12, 2008

    hmm remove the drum cartridge and you should be able to access it.

  • Wesley Gardner
    Wesley Gardner Aug 12, 2008

    oh not a problem, ok now I think we might wanna try finding a service center for the unit. and see if you can find a replacement for that. now that the route of the issue is found.

    try searching around for broken units see if anyone anywhere around has them, ill take a look around too and see what I can find.

    ill keep you posted if i find anything but let me know if you find out anything more with the part for it.

  • Wesley Gardner
    Wesley Gardner Aug 12, 2008

    does it look like that?

    if so its the

    KONICA MINOLTA MAGICOLOR 2430DL PAPER FEED - Pickup Roller - Genuine Minolta QMS Part
    Mfr Part #: 4139-3062-01

    PR Order #: J6413

    and looks like it runs about 20 dollars.

  • Wesley Gardner
    Wesley Gardner Aug 12, 2008

    am I getting warmer? ive seen these in black as well

  • Wesley Gardner
    Wesley Gardner Aug 12, 2008

    ok thats the cleaning roller will have to dig around to find a place for a replacement one.



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