When printing from word the paper jams in printer.. works fine in all other programs

when it happen like that turn off the printer, print anything, open the active printing file. it will show u the jam paper and the current printing one. cancel the spoonling paper, after cancelling put on the printer and it will work fine

This video should help.

Try this. Sometimes you get that message because a previous jam was never fully fixed.

hi,
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alkkk-2

Hi there,

Here's how to clear printer paper jam.

1. Pull the paper out if it is visible. If not, then open the top of the printer so that the jammed piece of paper is visible.
2. Grasp the paper and pull gently but firmly. If the paper continues to jam in the printer, inspect the rollers to ensure that they are grabbing the paper and pulling it along the paper path properly.
3. Check the paper path for any obstructions, and clear if found. Also, inspect the other parts that the paper travels through, to ensure that they are not dirty or gummy. If any dirt or other debris is found, clean the parts and try again.
4. Close the top of the printer.
5. Place the printer back online. Try the print job again.

Just let me know for further assistant.

pincer

re-download the drivers for the printing program that you are using for the job, that should fix this for you. good luck!

Auto paper load & paper jammed

I would first off try cleaning the feed roll in that tray well. That really sounds like slipping.
Go through all your programs and make sure that the driver machine and program you are running has the envelope settings the same.
Be sure they all match. Example. Make sure all the programs you are running through, have the settings for # 10 envelope, consistancy is needed for running envelopes. They are problematic.

check that the driver is compatible and that the driver is not set to us or euro paper settings

I have had this problem, and have became very furiated.

Clear the Jam by removing and paper you see in from the rear access door.
If you are printing something from a PDF website....... make sure to have it still in the printer schedule.... It will still say printer jam..... but have it there regardless if its something you dont want to have to retype into the pdf form........ After that simply restart your computer. It should resume printer as soon as your computer boots up.....

Worked for me..... Hope this helps everyone else whos probably cursing your printer at the moment!!!!