I ddon't know how to get the printer to recognize the color ink that I have installed. The printer will not print.

There seems to be a problem with 'genuine' Epson inks not being recognized by Epson printers. Try using generic ink.

Ink level counter (program) didn't read actually ink at ink tank. Brand new cartridge ink level counter 100% (full), and ink 100% (about 10 ml). After may printing, ink will dry out, and ink level counter reach zero (ink out). Printer will not allow print anymore, even have refilled, because ink level read "ink out". For canon type, you just to release ink level counter, and counter just stop, but printer will allow to print. Press stop/reset button for about 30 second.

1. Check if the cartriges are correctly installed:
Installing the Ink Cartridges

2. Print a diagnostic page and clean print heads, using the printer cleaning utility:
Color Mix or Missing Colors on the Diagnostic Page
Repeat if needed.

3. If this still doesn´t solve you problem, try resetting the printer and manually cleaning the cartrigdes as advised in this FAQ:
Ink Cartridge is Missing, Incorrectly Installed, or Not Intended for Your Device' Error Message is Displayed on the Printer

reset your print option set automatic or color select

Take to a ink refill store and ask the to test on there machine(cartridge world etc) it will tell if cartridge is good or not! hope this helps!!!

There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Hi!
Lets see if I can Help you.
first remove your color cartridge and check it protection tape was removed. If it was reinstall color cartridge and run your page test as if you were installing your printer the first time follow the instruction step by step.
There is also a troubleshooter section in your owners manual.
I need to know if your printer recognized the new ink cartridge when you in stalled it.
hope that helps.

t black ink. It prints nothing. The color works so something is not recognizing the black.

Select printer, properties.
Select printing preferences, select advanced.
Select more options.

Make sure you do NOT have Use color cartridge for all black printing selected.

(I had set that a while ago when my black cartidge ran out when the kids had a paper due - I forgot I had reset it. Once my color cartidge ran low, everything printed pink).

Let me know if that works for you.

go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes