Question about Hotpoint Aquarius WF000 Front Load Washer

2 Answers

Not finishing the wash cycle

Our Aquarius wf350 starts as normal but at some point during the wash cycle, it will suddenly stops before it completes it's wash program. When it stops, all lights are illuminated and the door remains locked. W then have to switch it off, put it on a spin and drain cycle and switch it back on again. When it completes this cycle, we can then open the door but the washing inside is wringing wet, as though it is not draining properly.

Posted by mardes on

  • Anonymous Mar 25, 2014

    door not opening after wash cycle complete



2 Answers


I have now solved the problem with our WFxxx washing machine. I was moments away from doing the same (dumping it and buying a new machine), but thought I would take the back off and look to see if I could find anything obvious first.
I am not very technically minded so I was well pleased with myself when I fixed the problem and saved myself a small fortune on a new washer. I was also amazed that it was something really simple that nearly cost me loads of money. The problem cost me nothing to repair but I got a bit wet (a small price to pay).

The problem was caused by a blockage in the sump Assembly.
I removed the small cover plate at the bottom of the back cover (held on by just 2 screws). This gives access to the drain pump and sump assembly. Using a flat bladed screw driver I removed the hose clip securing the sump assembly to the main drum outlet. I also removed the clips securing the sump assembly to the drain pump and the clip securing the pressure sensor sender tube to the sump assembly.
All clips removed I then removed the sump assembly from the main drum. At this point a got a good soaking as trapped water gushed from the main drum outlet!!
Inside the sump I found about £2 in loose change and several paper tissues. (Someone's not emptying their packets before doing the laundry!!!). This blockage was preventing the water from draining away from the drum effectively.
After removing the coins and the rest of the gunge that was causing the blockage (not a very pleasant job and a bit smelly!!), I washed out the sump Assembly in hot soapy water and re-assembled the whole thing. The machine has worked perfectly ever since. The whole repair process took me about 40 minutes and saved me a fortune!

Sump Assembly complete with small-bore pressure switch tube. (Below)
Not finishing the wash cycle - f16e905.jpg Pressure Switch (Below)

Why did the blocked sump assembly effect the wash cycle?

As I said earlier, I am not technically minded so this is simply my theory of what went wrong.
When the washing machine is draining, water entering the sump is forced up the small bore tube to a Pressure Switch. While there is water pressure pressing against this Pressure Switch, the machine knows that there is still water in the main drum and will not move on to its next part of the wash cycle until the water pressure on this switch is released. Because of the blockage in the sump, the pressure was not released from the pressure switch causing the wash cycle to come to a stand still.

I hope this helps other people experiencing a similar problem with the WFxxx models. A very easy fault to fix (once I discovered what was causing it) and It's certainly cheaper than buying a new machine!

Posted on Sep 19, 2008



Same problem here. We dumped it and bought a new machine. Seems to be a common problem with WFXXX models.

Posted on Sep 19, 2008


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