Error coming up that there is a paper jam at the cartridge but we have opened it all up and their is no jam
First, verify that there is actually no paper jam (open all the doors,
take out the paper tray, take out the toner/drum unit and visually
inspect), if none, chances are there is a little plastic piece
inside the printer that has popped out. The little piece allows the
printer to detect when a sheet is exiting the printer. When it pops out,
its gives the printer a false reading which makes the printer think
there is a paper jam.
Turn printer off and unplug the printer from all cables (power, USB,
phone, RJ45, etc). Secondly, take out the drum/toner unit and place in a
dark spot like a closet. Next, with the back of the printer
facing you, turn the printer over so that it is resting on its front.
The bottom should be facing you, and the back of the unit should be
pointing towards the ceiling. I will use this orientation when
describing the following steps.
Most of the back of the printer is actually a removable piece held in
place by 4 silver cross head screws. Two are near the bottom of the
printer in fairly deep recesses. The top two are easily accessible.
Using a regular cross head (not flat head) screw driver, remove the 4
Once removed, the entire back panel should lift right
off. You will then see the inside of the printer. You are looking for a
small, gray plastic piece with a spring attached to it. It will probably
be loose in the back of the printer. Its approximately 1.5" long and is
roughly S-shaped. One end is different then the other, with one end
being relatively skinny and the other end having a sort of paddle shape.
This is the piece that has popped out and makes the printer think
there is always a paper jam. If this piece is not loose and is properly
secured in place then you have a different problem. Reassemble the
printer and call Dell for a replacement printer.
If the piece is
loose, pick it up but ground yourself to the printer by touching any
metal in the printer. Try not to touch the various electronics inside
the printer unnecessarily.
Looking at the back of the printer,
roughly in the middle where the paper exits is a black bar with various
rollers on it. Below this should be a piece of sheet metal, gray in
color, running from once side to the other (left to right) of the
Visually follow this sheet metal piece. Roughly in the
middle (left to right again) should be a small rectangular opening.
Immediately below this should be a little black plastic piece with two
little arms sticking out towards you, with a third arm perpendicular to
the first two. This piece will be mounted on a small beige/brown PCB.
This is the actual sensor that the gray S-piece popped out of. If
you look at the gray S-piece, you will notice that it has two little
round knobs, one sticking out on each side. These knobs snap into the
small semi-circular feature on the top of the two arms. The third arm is
where the spring on the S-piece pushes against.
So, take the
gray S-piece and hold it so that the spring is on the left, the thick
paddle part is pointing towards the bottom of the printer, and the
skinny part is pointing towards the top of the printer (towards the
The skinny curved section of the gray S-Piece
actually hooks behind the black roller. Thread the skinny curved section
of the S-piece through the rectangular opening in the sheet metal piece
and hook it behind the black roller.
Next, locate the two knobs
on gray s-piece with the arms on the sensor so that they align with the
top of the arms. Ensure that the spring's free arm is also lined up
with the third arm on the sensor. When lined up, push down with a a
small amount of force. You feel/hear a faint snap as the piece clips
Check that the spring is properly located in its arm
by pushing against S-piece to make it rotate. When you let go, it
should spring back to its default position.
Reassemble the back cover using the 4 screws. Go finger-tight only.
These screws are only tapping into the plastic so if you over-torque
them you will strip the holes.
Apr 12, 2010 |
Dell 1815dn All-In-One Laser Printer