This side by side keeps going into a defrost mode and causing all the food in the freezer to thaw. We have unplugged it and tried to reset the computer.
Sometimes it will cause the compressor to start up but you never know when you will find defrosted food.
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Most newer freezers have self defrosting. But it will not thaw out the food at all. For it to thaw completely in 1 day, the compressor did not come on at all. I would first check the fuse or circuit breaker in your home. Many different issues could cause the same result of the freezer not getting cold at all. Defective thermostat, defective compressor, refrigerant leak or loose wiring at connection points. It could possibly be stuck in the defrost mode too.
It's probably the defrost timer is getting stuck in the defrost mode. What it does it it periodically interrupts power to the compressor and sends power to the defrost coils to allow any frost on the cooling coils to melt to keep them clear of ice build up. This is typically a mechanical timer and sometimes the motor fails and it stop turning and if it fails in the defrost mode, the compressor never turns back on no matter how warm the freezer is.
You can confirm it is the timer, by tracing the wires from the compressor to a little 2 by 2 inch box which is the timer. On one side there should be a round hole with a plastic cam. You should be able to turn that cam with a flat screw driver or a coin. Just give it a slight turn until you hear a click. After you turned the cam, the compressor should start. If it does, then it is the timer.
If it has ice buildup on the back wall inside the freezer, it appears to have a defrost problem. Unplug it, put your food in another unit (or ice chests), open the freezer door and let it thaw out overnight for at least 12 hours or more, or until all the ice has melted from *behind* the back wall. Then close the doors and run it for 4 hours and check to see if the fresh food side is cold. If it is, call a repairman to fix the defrost problem. That could be a burned out heater, terminator, or defrost timer depending on your exact model.
you need to know what is causing the problem. no simple fix. look for ice in back or freezer. if so the heater or the terminator or the defros timer could be at fault . most newer frig's have ( adaptive defrost control ( a p c ) board that controls defrost . a very common problem . simple things ( clean lint from coils underneath / make sure a mouse or paper hasn't stop the fan . make sure fan inside freezer is going aso . hope this help mm ..
I was going to suggest that maybe it is a self defrost issue not shutting off when it should but sine you mentioned this knob, it suggests a thermostat out of calibration - I can rule out circuit problems since you can manually turn on compressor by turning the knob to a cooler position - you will need to have it serviced and change the thermostat which is not cycling whne it's supposed to.
ALSO - do not refreeze foods in your freezer that have thawed ! Throw them away !!! Normal freezer temps should not be warmer than 10F, the normal temps are 0F, and optimal recommended temp -10F (for hard ice cream) and to allow better recovery in case of power failures.
Refrigerator section no warmer tan 40F.....optimal recommended 34F.
I believe that your refrigerator may need a new 12002495 or 1184282 Adaptive Defrost Control You can find it inside the fresh food section and behind the controls for temperature. Not sure about the buzzing sound yet but the moisture and thawing of the frozen food points to a defrost problem. Need you to unplug and have a look at the adaptive defrost control. Would not hurt to open the back panel in the rear of freezer and defrost if needed and need someone to check the defrost heater and defrost thermostat. Sea Breeze
Your refrigerator has a Control-defrost,adaptive timer ,PC board part number 241508001 This is providing your model is the one listed above your post WRS3R3EW. The model you listed in post does not come up. Until we can determine that the freezer is not defrosting you need to unplug and remove the back panel of freezer compartment to see if the evaporator coils are frozen or clear. If frozen this alone will cause a chain reaction that keeps vents to fresh food compartment open and cause freezing in that area. Go to link below and enter model number WRS3R3EW0 Then you will see a list of diagrams on left side, chose #11 this will show the control parts. Click link below Thanks, Sea Breeze We offer free help and assistance also.
Unplugging and letting it completely thaw out is not the answer to your problem in the long run. You have a problem in the defrost system. These problems are normally cause by the following; The defrost timing device has failed. If it is a timer it can normally be located near the temperature control area. It will have a hole in the plastic cover through which you can access the clutch head screw. Turn the screw Clockwise very SLOWLY until you hear one audible click. that will put the system into the defrost mode. Wait about 25 minutes and the defrost of the freezer coil should happen. If the system does not restart and defrost happens, turn the timer again one audible click and the system will restart cooling. (Replace the timer). If the system restarts after the time period and defrost does not take place your problem is in the heater or defrost thermostat. Back wall must be removed inside the freezer to access these components.
The freezer is supposed to thaw at least everyday. Only, you usually kant tell because it doesn't do it long enough to melt the food so you don't notice it. You have a couple of components to check here. 1 is the defrost timer, which unless it has been changed recently, has the same pre determined defrost time. So you would have noticed by now. Next is the defrost termination switch. If you have excess ice on the evaporator, this will make the defrost longer than before. Unless the switch is going bad causing the defrost to go extra long, there is an excess amount of ice that is more than usual. Bad door seal will cause this. A slightly low freon charge. And a thermostat that is malfunctioning, causing the freezer to run continuously, will make excess ice buildup in the freezer. I would make sure the kids aren't leaving the door open and the gaskets are good. If not the case, call a repairman.