Question about Dell 1815dn All-In-One Laser Printer

2 Answers

Dell 1815dn all-in-one-laser

I have a Dell 1815dn all-in-one laser printer and no longer can find the manual. The scanner was working but is not working now. It is locked. How can I unlock it?

Posted by Roberta Egan on

  • 4 more comments 
  • Roberta Egan Aug 11, 2008

    Thank you for the reply. I found the blue tab but cannot move it to the unlock position. Do I need to do something else first?

  • Roberta Egan Aug 18, 2008

    Thanks for solution. At first I could not move the blue tab but then it worked.

  • TheKropps Sep 02, 2008

    Turning off the printer and waiting less than 5 minutes to slide the switch worked for me. THANK YOU!!!!

  • Anonymous Feb 27, 2009

    Is mine just being stubborn? It won't budge....

  • Anonymous Mar 04, 2009

    how to unlock scanner

  • Anonymous Apr 23, 2009

    How do I unlock the scanner



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There is a little tab that locks the scanner bar.
Open the flatbed cover, and you'll see it in the left corner closest to you.
To unlock it, reach your hand (palm up) into the area the the paper comes out in.
Slide the tab to the unlock position (you'll be able to see it through the flatbed area.
If you need a complete manual for the MFP, you can go to the Dell website, in the support area, and download a copy of it.

Posted on Aug 11, 2008

  • Coss Aug 11, 2008

    It just slides about 1/2" forward or backwards.

    Did you try it with the power off? Or the power on?

    I would suggest off, so that the drive mechnisim is not pulling against it.

    How old is the unit?

  • Coss Aug 18, 2008


    It takes a few minutes after the power is off to release the tension on the scanner bar drive. That tension against the lock is enough to make it hard to unlock.




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Mettre l'imprimante hors tension et attendre 3 ou 4 minutes avant de pouvoir tirer sur le bouton bleu pour debloquer le scanner.

Posted on Mar 15, 2009


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How to unlock a dell laser MFP 1815dn


You may want to try the following:

There's a little blue toggle switch where the copies/scans come out from.

Pull the blue switch toward you, turn off the printer, wait a few seconds, and turn the printer back o


I hope this helps.

Good luck!!

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Why does my computer say that the scanner for the Dell 1815dn laser is unavailable? When I was installing the drivers, it asked me to connect the scanner in the middle of installation. I have Windows...


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make sure you know what WIN7 you have . Did you download the correct version , 32 or 64 bit ?

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If you have any more questions, just come back here and leave a comment - I'm happy to help.

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