Question about Singer Quantum XL-1000 Computerized Sewing Machine
Make sure you have the USB plugged into the back USB ports on a desktop computer and try each of the different ports on a laptop computer. What Singer doesn't tell you (and probably isn't aware of) is that the back ports provide more voltage than the front ones (and is also true of certain ports on your laptop). The USB cable and your computerized sewing machine require more voltage than the other ports allowed.
Give this a try-it should do the trick.
Posted on May 01, 2011
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First, there's a Windows 7 update
available at www.Futura-support.com. Click on the lefthand side, then
on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY.
First, be sure the uninstall ALL Futura software you've attempted to
install and reboot your PC.
If for some reason this doesn't solve you're problem, I've posted a set of instructions at http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista that will allow you to run the software under XP on your Windows 7 machine. This is a bit more complicated a solution, but if you follow the instructions carefully, you should be fine. Try the Futura update first, though.
I hope this solves that problem.
Next, you say you're "still" having the connection error? Did I answer your problem before? I'm going to give you the answer to the problem I had with this, and if I already gave you this please leave me a comment on this. I check back daily, so I'll see it and we'll try and troubleshoot further from there. First, take care of the software problem. Next, make sure you're plugging the USB cable from the machine into a USB port in the BACK of your computer, not one of the front ports or a port on a USB hub. The cable and machine need more power than most of those ports provide, a technical detail that Singer doesn't realize. Good luck!
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