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To record a new Outgoing Announcement, press and hold the Announce button on the base. Begin speaking after the beep. You can record a message up to 2 minutes and should be about 9" from the microphone. When you have finished speaking your entire message, release the Announce button. The manual for your GE 27851 is available here: http://www.home-electronics.net/USER-GUIDES/27851_DOM_EN_CL_IB.pdf . The phone was made by Thomson and most of their phone manuals are available here: http://www.home-electronics.net/user_guides.asp . Select the type of phone and the language in which you wish to read the manual. Then click Search. The models will be listed in numerical order.
1. Press the FLASH/program button until 1ENG 2FRA 3ESP shows in the display. 2. Use the CID/VOL (left or right arrow) button or the handset number pad to select 1 (English), 2 (French), or 3 (Spanish). The default setting is "1ENG". 3. Press the FLASH/program button to confirm and to advance to the next menu feature.
You can download the manual at http://www.home-electronics.net/USER-GUIDES/27995_DOM_EN_CL_IB.pdf
This should work. Unplug the base power and leave unplugged or a minute or two. Plug the base back in and place the handset you want to register as handset 1 on the base and leave there for 20 seconds. If you want to register more handsets then place each one in the base for 20 seconds in the order you want them numbered. If this doesn't work you may need to remove the batteries from the handsets as well when you unplug the base. I hope this helps.