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The problem you are experiencing is not a mic problem, or the problem would also be associated with the two-way radio portion of the radio. Your radio is either in need of repair or you have a bad, low or defective battery. It takes more energy to transmit or use the unit as a phone than to simply receive.
If your radio is under warranty (less than 1 yr old) you can return it to the place of purchase for warranty replacement or service. After warranty repair is also available through Motorola's factory depot. Ask your local dealer.
We figured it out~
While talking to someone, press the arrow button that points to the right.
We kept pressing the up button, to no avail, as that would have made much more sense to me.