Hi, my bugaboo is now 16 months old and recently the round white buttons on the side that lock the seat into three different positions got stuck instide, so the seat is not locked in any position, which makes the whole pram not usable. I have put some of the silicon spray on it, but this only improved the situation a little bit. Do I have to send it in for repair or is there an easy solution to this? Thanks for your help, Fran.

If you go through the warranty route, assuming it was purchased < 24 months ago, then after waiting several weeks you will receive replacement parts with the same inherent design flaw (IMHO). Follow these instructions for which you will need a phillips head screw driver, a small flathead screwdriver and a file or some coarse sandpaper. If at any stage you discover that parts have been damaged then return to the place of purchase for replacement parts.

1 With the phillips head screwdriver, unscrew one of the legs and casings from the seat fixture - keeping the other as a reference point.
2 Unclip the housing from the casing using the small flathead screwdriver to release the three white fasteners.
3 Remove the white button from the housing, setting aside the spring, housing and casing.
4 File or sand around the edge / circumference of the white button so that it passes freely in and out of its housing. File or sand a bit more for good measure.
5 Place the spring back on the keyed axle of the housing .
6 Ensure that casing's two parallel protrusions are alligned and sloping up and away from the break in the casing.
7 Assemble the casing onto the housing so that the keyed edge is also alligned with the break in the casing.
8 Holding the housing, press the two parallel protrusions to ensure smooth springing action without obstruction.
9 Place the reassembled casing back in the seat fixture and place the leg on the other side. Allign the break and keyed edge furthest away from the seat ie vertically at the bottom if the seat where the right way up.
10 Screw the fixture together nice and tight, ensuring the rod that joins the legs together is correctly inserted.

Repeat above process with the second fixture if required. The legs with connected rod should move freely through 0 - 90 degrees. Note that both white buttons remain depressed until the seat is placed back on the frame. Go ahead and place the seat back on the frame as normal and test operation of tilt mechanism.

My daughter has just brought me a Bugaboo which is 25 months old (one month out of warranty) and after several hours work I have figured out the problem.
The reason that this seems to occur after a year or so is, I believe, related to the fact that the housing in which the white button sits is made of thermoplastic and is not dimensionally stable. For the button to work properly both the circular hole in which the button sits and the button itself must be circular and the button must be very slightly smaller in diameter than the housing. If either of these are slightly distorted the button will stick.
The other thing to know is that when the cradle is off the chassis the button will always be in the 'in' position. What pushes it out is the pressure of the part of the chassis on which the cradle sits when you push the cradle onto the frame (you can demonstrate this by getting a screwdriver or thin dowel) and pusing down on the plate within the socket on the cradle that sits on the chassis - when you do this the button will pop out and when you take the pressure off it will pop in again).
If when the cradle is attached to the chassis the button is not out, give it a few quick sharp presses on one side to make sure it isn't binding on the plastic within it sits.
This should releases it.
The cure? You need to dissamble the button assembly and spray some silicone lubrication or similar and make sure the various parts are working smoothly. Also you need to check to see if the white button is binding on its black housing. If it is, then carefully use some wet and dry paper or similar abrasive on the circumference of the button until it stops binding
Having figured out how this works I have to say that I consider the mechanism to be a very poor one considering the price that is charged for Bugaboos. If they took a little more care and made sure the button and housing wouldn't distort with age and bind, the problem wouldn't exist.
Hope this helps. .

OK, the solution is very simple if you have some screwdrivers.

Undo the Phillips screw behind the seat angle adjustment button (easier if you remove seat/cot from base & push the seat material out of the way).

Pull the white button assembly away from the 'leg' , carefully noting the orientation of all the parts as you dismantle them. The white buttons are held in with three white plastic clips - prise these downwards using a couple of small flat bladed screwdrivers to release the button. Throw button away & re-assemble everything.

The seat will now lock correctly, the only minor inconvenience being that if you want to adjust the seat angle you must release the seat assembly from the base (by pressing the 2 white rectangular buttons) & lift it up an inch - this will relase the seat angle locking mechanism in exactly the same way that pressing the round buttons would have done.

Repeat for other side.

Permanent fix & completely free!!!!

Andy.

Hi,, i had the same problem with my bugaboo after 16 months so i took it to mothercare with original receipt...(where i bought it from) and they contacted bugaboo for me and sent me a spares...they tell u it takes up to 2 weeks but it took me 8 weeks to get them,,,they say it sometimes can be caused by pressure if you have taken it on an airoplane...but i never did...they did first advice me to unscrew the back of the white buttons and pop them out and c if the springs are into place,,,its worth playing around with it..might work...but be careful not to take the whole thing apart can be hard tp put back together

Hi Fran, your stroller is still under warranty (up to 24months) provided that you are the original owner that registered the stroller with Bugaboo. If this is the case, then just call Bugaboo (you can find their number on their website: www.bugaboo.com) explain what the problem is and they will send you a replacement.