When I try to send a fax the machine gives a message cannot receive or send fax. I am getting a dial tone through port 2 still. If bad modem can they be changed in this model?
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In order to find the solution to this issue, you need the
fax number for another fax machine that is operating correctly with which to
send and receive faxes. After trying each of the following solutions, try to
send or receive a fax from this other fax machine to test if the issue has been
resolved with your HP fax product. The other fax can be in the same building,
on another telephone line, or at another location with someone who can assist.
It can also be helpful to call the person or company that is sending the fax.
That party can offer information about how that fax machine behaves when
sending a fax. This information can be valuable in determining the nature of
There are several possible solutions to this issue. Start
with the first solution and then continue with the other solutions in the order
presented until the issue is resolved. When the issue is resolved, there is no
need to continue troubleshooting.
Solution one: Run a
fax diagnostic test
Run a fax diagnostic test to make sure that the HP fax
product is set up correctly.
Load letter or A4 unused plain white paper into the input
on the product control panel, press the setup button (
Use the down arrow key (
to select Tools and then press the OK
on the Tools menu, use the down arrow key (
to select Run Fax Test and then press the OK
Review the results of the test.
If the result of the fax diagnostic test is All Pass
Reinitialize the fax
1. With the HP fax product turned on, disconnect the power
cord from the back of the HP fax product and from the electrical outlet.
2. Connect one end of the telephone cord to the telephone
jack and then connect the other end of the cord to the port labeled 1-Line on
the back of the HP fax product.
3. Reconnect the power cord to the back of the HP fax
product and then reconnect the power cord to the electrical outlet.
4. After the HP fax product reaches a ready state, try
to send and receive a fax again.
If this works GREAT!, if not let me know....JCE
Apr 17, 2009 |
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