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your problem is you cant hear anyone when you make a call and you have the volume up, you tried to revert to the original settings and you have silent mode turned off.
My suggestion is go to near mobile shop and tell the shopkeeper to change your phone mice.
ya im having the same problem with mine, and im trying to play cod6. but i think its supposed to do that. but then again, why would they give u a earpeice if u cant hear anything. well, u can try pressing the volume up on the head set, and also go to accessory settings on your ps3 and turn it up. but im not sure if thats your problem, i havent tryed that yet. but hope it helps.
tell them the problem then he will help u when he ask to go to settings then he will ask u to test it then say it doesnt work then he will ask for ur billing information such as adress phone number and zip code then he will send u a new one for free in 7 to ten days
my problem was that i could hear people but they couldnt hear me