I was replacing the UV light in my Ecoquest Freshair (model) and took the back off to get inside and pulled the clips that attach to the back panel where the plug is - One black, one white and one striped. which one goes where?
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The most common reason for surging or changing power levels is a loose connection somewhere. 1) Make sure the plug in the back is inserted firmly and the wall socket is live. The wall socket should not be powering a high-use appliance such as a furnace or refrigerator. 2) Make sure the plate is inserted firmly and correctly in the top and bottom "tracks" inside the machine. The metal contact fingers should be pressing firmly and evenly on both sides of the plate, in the metal screen area. 3) Inspect the interior of the machine, looking for loose wires, corroded clips, any broken wires or connections. (You or a handy friend may be able to repair the loose wires or clips; it's a pretty basic fix.) If none of these troubleshooting steps solve the problem, the problem may be in the computerized system. For that, you'll need to get in touch with Vollara (formerly EcoQuest) customer service. 800-989-2299.
I have seen it a couple of times where the cable was not properly seated into the back of the machine. If you wiggle the connector, does that make any difference? If this works, then call EcoQuest for an RMA. Is the machine still under warranty? There is a 3 year warranty on FreshAir units, if purchased through an official dealer.
There could be a couple issues at play here. 1) The power cable might not be plugged in correctly. 2) The fuse might be blown 3) there might be another electronic failure.
1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out. For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.
I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty. Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.
If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.
UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.