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Uninstall the application, turn off the computer, wait for 30 secs, turn on again, reinstall the MyDVD and reintroduce the license key you have. If this not fix, maybe you should have to repeat the process but, before, make the next: - run the "regedit" tool and clean all the information that had stored in the registry file about Roxio MyDVD; - delete all folders wich happens to exist in the "programs files" and "my documents" folders related to Roxio MyDVD; - browse to "c:\documents and settings\(YOUR NAME)\locals configurations (I don't know if this is the correct name in your lang, cause i'm brazilian, and here is this way) \temp" directory and delete all files that have in it. Now, you are ready to reinstall your app. If this not fix, contact the Roxio Support and say you've lost the license key. They'll send you a new LK. I think... Good luck, man.
Here You can find a free mpeg converter for any type of files. What kind of file do You have? If it's .avi, probably Roxio creator cannot burn it because it is too big, and if You nave the menus on Your future DVD, I'm sure the reason is the size. On Mac it's easy. With toast titanium, You can select an option fit-to-DVD, and the video fits on standard DVD. Probably, the default compression options in Roxio aren´t sufficient. Try to search in advanced options compression level, or, You can convert with the MPEG Streamclip the video to mpeg video, by selecting a different level of compression, and then You can offer this file to Roxio. Try this. If it not helps, drop me a message.
Seems like you have a Server and client setup and the Roxio Software you are talking about is located on the server. So what you can do is give the software a path to the installation folder of this software. For example if you have the setup on desktop, give the path to the desktop and then to the setup.
>I downloaded the Roxio programme so i have not got a copy.
I am not sure I understand this. You downloaded the program but you don't have a copy?