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If the same fault occurs with different printers it is almost certainly caused by the document.
"...second envelope from same document" suggests you are using a mail-merger. Is that right?
What happens if you start again from scratch? Mke a new document and try to print it a a single entity, without using mail merge?
Symptom: Black or Blank image while copying or scanning. Part suspect rating: Scan head..70% Scan head cable...25% Formatter...5% For tech guys only: Remove ADF unit from the printer, remove both side covers of adf, remove & replace scan head, check... Replace scan head
Hi my hp cm2320 nf prints normally and prints when you press the color copy button. But it will printout only blank page swhen you copy black&white. You press the black&white copy button only blank pages come out. Any help