Contact the customer care of hp support for paper jam issue you can reach them directly (877-690-9305) Support For Hp Printer
1. Turn the printer off.
2. Unplug the power cord of the printer
3. Open the rear access door
4. Remove the jam
5. Clean the rollers of the printer with a lint free cloth that is moist with water
6. Close the rear access door
7. If you a document feeder open it and try to remove the paper jam and also clean the rollers
8. Close the document feeder
9. Plug the printer directly to the wall outlet
10. Try to print again
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